Ordered online Did a good clean -Bad experience from… Ordered online -Bad experience from shops . Yes it’s heavy ,have a spare towel at hand take your time using and reading instructions . Did a good job cleaning.Couldn’t remove all water from unit before returning .Sales people and delivery driver were very helpful

Hire machine heavy, hard to manoeuvre and unsuited to domestic uses Carpets cleaned ok but poor suction on the main machine meant I needed to use the hand tool to vacuum up moisture over the whole carpet. The main machine is also very heavy, unwieldy and impossible to manoeuvre in small rooms. The professional hire machine is poorly suited to domestic situations.

The machine we rented did not work… The machine we rented did not work properly. It deposited dirty water all over the carpet and didn’t suck it up, leaving our carpet dirtier than before we cleaned it! It also did not remove any of the stains we wanted to remove, so it was completely useless. We got a refund.

Very happy! Well, that was a really pleasant experience, booking a standard Rug Doctor machine on line, collecting it from a local Tesco store and then using the machine to clean carpets in the living room and hallway, having just decorated. The booking process was very simple, the collection was straightforward and using the machine itself was easy too, and really effective! Less than half price of getting a local company in to do the same thing, so we’re very happy. Highly recommended.

Amazing results with Rugdoctor! Slight issue on collection with the locker code door not opening, but got straight through to an advisor to resolve the the problem within minutes, on a Saturday (very impressed!). This machine is amazing and very easy to use. Carpets have come up like new after 2 go’s. Pet marks have vanished! Highly recommended, very happy customer.