The machine we rented did not work… The machine we rented did not work properly. It deposited dirty water all over the carpet and didn’t suck it up, leaving our carpet dirtier than before we cleaned it! It also did not remove any of the stains we wanted to remove, so it was completely useless. We got a refund.

hired the machine from Tesco Westhill… hired the machine from Tesco Westhill Aberdeen it was USELESS had a leak from the bottom somewhere, machine obvs never serviced, soaked the carpets, used every towel in the house to mop up the water, complained to Rug Doctor, not interested, terrible company DO NOT USE plenty of Hire companies now have carpet cleaners

Horrendous smell after using Rug Doctor We hired a Rug Doctor for the weekend, to clean all the carpets in our house. It was the worse experience. Using the cleaner itself it pretty straight forward and we followed the instructions to letter. However, the next day and over the coming days the smell from the carpets was awful. It smelt like dirty drains. My whole house stinks. I have had to borrow a Vax machine and go over all the carpets, in all the rooms, time and time again to try to remove the smell. It is slowly clearing, but it has been a whole week now and we are cleaning the carpets again daily. I spoke with a friend of mine and she said she had exactly the same problem, the smell of the carpets afterwards is horrendous. I would steer well clear and I definitely won't be using them again

Excellent machine Unlike the other reviews ,we rented a Rug-Doctor to be delivered which was a nightmare WOULD NOT RECOMMEND that ,as delivery company a nightmare ,I'd say get it from the shop ..yes they are cumbersome( it's an industrial machine and powerfull if used properly ) ,yes they don't have a big tank ,yes sometimes they don't have the shampoo availablein store as there busy , BUT it did a fantastic job of carpets I must say didn't look that dirty ,but the filth was embarrassing frankly .. The suction very good ..I think where people are going wrong is there dragging it too quickly ,and maybe not spot treating troublesome areas? ( Maybe rug doctor should add this to there paperwork of instructions ) it took a few runs to get used to it ..but overall very good ..we had trouble with delivery van and complained o Rug-Doctor several times and was promised a refund of £20 delivery which has not appeared in bank ( has now THANK YOU ...YET the customer service were very helpful top marks apart from refund which i will contact them about again .would Def recommend but be patient and remember it's not a domestic machine ..

Rubbish machine We wanted to refresh carpets in our house. Totally rubbish machine. Unable to purchase 4l of formula, as not available in 3 different locations. Waste of the money and most importantly time! How this company can survive with these poor reviews is beyond me.