Buyer beware Buyer beware! Don't be fooled by the seemingly low prices. Fast shipping, item as described...however...refused to honor 25% coupon for submitting my email address. There is NO customer service. My experience was the same as the other one star reviews. I spoke with two people who both promised me a call back. No call back. I sent two emails and never received a response. Proceed at your own peril.

Excellent! Delivery was quick and you can’t go wrong with free shipping. Price was less than other companies were selling at. The chandelier is absolutely beautiful. Much more so than in the photo and very high quality. Packaged very securely. Would highly recommend lightsandhome.

Unfulfilled order that has been fully paid I made two purchases from Lights and Home on the same day. Both items were immediately charged to my credit card. One item arrived promptly even though the status on the website showed as "unfulfilled". The second item has not shown up and is still listed as "unfulfilled". The only way to contact customer service is through email (no phone number works). They are very slow to respond and then don't answer questions. This is one of my worst online shopping experiences.

Another example of horrible customer… Another example of horrible customer support. Had a problem called customer support. Extremely rude person. Told it can only be handled by Sales. I asked how to call sales, in a rude manner, she said they would contact me. Of course they did not. Unfortunately i did not read reviews before purchasing.

Zero customer service Zero customer service. Ordered a Eurofase mirror and within the company policy of having one hour to make a change, I switched to a smaller mirror. Of course, no confirmation of the change from Lightsandhome despite repeated emails and calls. They ended up shipping the bigger mirror. Representative said return label would be sent. Never sent. Stopped the payment at AMEX. Stay away.