Unfulfilled order that has been fully paid I made two purchases from Lights and Home on the same day. Both items were immediately charged to my credit card. One item arrived promptly even though the status on the website showed as "unfulfilled". The second item has not shown up and is still listed as "unfulfilled". The only way to contact customer service is through email (no phone number works). They are very slow to respond and then don't answer questions. This is one of my worst online shopping experiences.

Zero customer service Zero customer service. Ordered a Eurofase mirror and within the company policy of having one hour to make a change, I switched to a smaller mirror. Of course, no confirmation of the change from Lightsandhome despite repeated emails and calls. They ended up shipping the bigger mirror. Representative said return label would be sent. Never sent. Stopped the payment at AMEX. Stay away.

Friendly customer service people but … Friendly customer service people but wasn't notified of cancellation of part of order or shipment dates and had to repeatedly call them for refund then hound them again to correct the refund. Manufacturer sent wrong products which then had to be returned. Placed many calls to get simple order straightened out. Spent several months from beginning to end and frankly would not bother to order from them again.

Another example of horrible customer… Another example of horrible customer support. Had a problem called customer support. Extremely rude person. Told it can only be handled by Sales. I asked how to call sales, in a rude manner, she said they would contact me. Of course they did not. Unfortunately i did not read reviews before purchasing.

Buyer beware!!! Buyer beware!!!! Shipping information is not accurate. I waited two weeks for lights that never shipped. Multiple messages and mails left in effort to talk to customer care with no return call or follow-up email. Pay a little extra and go somewhere else if you can.