Zero Customer Service I am an interior designer based in Dan Francisco. I purchased 3 pendants and 2 arrived defective. I have been trying for weeks to get in touch with Julian. He does not return phone calls or emails. No one ever answers the phone at this business and I am feeling scammed! Now that I see other posts I know that it is not me. This company does not offer any kind of customer service. I even tried their instagram page. I got a promise that someone would call me back and that never happened. I just want the lights or my client’s money back. Worst retail experience I have ever had.

Smooth Transaction Great products and good communication. Fast order processing and shipping. Very pleased with your fine service. I will see you again.

It did take a long time (over two… It did take a long time (over two months) to arrive, but it arrived in good condition and is a beauty.

Excellent Purchasing Experience We were thrilled with the quality of the merchandise, the high level of knowledge and the responsiveness. Our original light fixture was no longer available and we were advised to purchase a fixture that provide to be an excellent substitute.

All Good! Everything worked out well..delivery was done well/nothing damaged. I was surprised at the size of the lamp..much larger than I had expected for a table lamp..guess this was my mistake in not reading carefully before ordering. I am a huge fan of Ingo Mauer & have had several of his chandeliers.