perfect happy thanks francoise zumkehr… perfect happy thanks francoise zumkehr switzerland

Excellent Purchasing Experience We were thrilled with the quality of the merchandise, the high level of knowledge and the responsiveness. Our original light fixture was no longer available and we were advised to purchase a fixture that provide to be an excellent substitute.

Zero Customer Service I am an interior designer based in Dan Francisco. I purchased 3 pendants and 2 arrived defective. I have been trying for weeks to get in touch with Julian. He does not return phone calls or emails. No one ever answers the phone at this business and I am feeling scammed! Now that I see other posts I know that it is not me. This company does not offer any kind of customer service. I even tried their instagram page. I got a promise that someone would call me back and that never happened. I just want the lights or my client’s money back. Worst retail experience I have ever had.

I was told delivery was 3-4 weeks but… I was told delivery was 3-4 weeks but it took longer. Also my order arrived on two different time. I had to ask someone to go to our house and put the package inside twice. It was very difficult to get someone in the company to answer a phone call.Not happy customer

I ordered a lamp that never arrived I ordered a lamp that never arrived, and I never would have known had I not asked. Told I'd get a refund, I ended up having to call an email and a number of times. I received excuses of staff shortages, people on holiday, etc, and then silence. I resorted to reaching out to the owners over LinkedIn. One of the worst online experiences I've ever had.