p j
GBThis is an update to an earlier review…about Interior Deluxe This is an update to an earlier review of Interior Deluxe/Euro Lights. Just wanted to say, I still have had no luck since that first review. No deliveries from I.D., no meaningful contact with them. BUT, I just looked up Interior Deluxe again, expecting they might now be out of business, and is that true? Couldn't find Interior Deluxe and Euro Lights is said to be permanently closed. I wonder if it's possible to file a claim against a closed company? But I don't know their status. it's hard to even pin down where the offices are. My own experience: It's now been approximately a year since making and paying for two orders from Interior Deluxe. I'd had a few messages from the company, always from the same person who never had anything useful (or true?) to say. I finally talked directly with the manufacturer of one of the items I'd ordered. He was kind enough to send the missing floor lamp directly through their own contacts, not waiting for my own order with Interior Deluxe to come through. And last time I spoke with this manager, he said they were no longer partnering with Interior Deluxe. I've never experienced anything like it - My order was for a $1,200 floor lamp and a $200 magazine rack. I've talked to three Better Business Bureau offices trying to track down the administrative offices of I.D. It's tricky because the company had a few different addresses listed. I haven't been able to make contact with any of them, and the people I'd spoken to at the BBB had not heard of the store. I didn't file an official BBB review partly because it's somewhat unclear which office I'd need to file with, and because I would have had to provide personal information, that in this case didn't feel safe. Such a rotten and costly experience!
Dominique Alexander
GBZero Customer Service I am an interior designer based in Dan Francisco. I purchased 3 pendants and 2 arrived defective. I have been trying for weeks to get in touch with Julian. He does not return phone calls or emails. No one ever answers the phone at this business and I am feeling scammed! Now that I see other posts I know that it is not me. This company does not offer any kind of customer service. I even tried their instagram page. I got a promise that someone would call me back and that never happened. I just want the lights or my client’s money back. Worst retail experience I have ever had.
customer
GBWe love the lamps We love the lamps. It did take a bit long to get them shipped, but I believe they were probably being made. Don't panic if it takes 10-14 days for your item to ship. Not every company is Amazon, right? I like to support smaller businesses. I really like that these are made in the USA! They are well constructed, have a dimming feature, and are funky nice sized bedside lamps. I will order again from this company.
Raymond Solomon
GBNo bulb The light did not come with a LED Bulb. The type of bulb needed is in the description, but it is rather difficult to find and Interior Deluxe does not sell the light or any assistance with getting one. I ended up ordering one from China....there is not telling when I will receive it.
Raisa Karjalainen
FIBeware of Scammers Beware of Scammers! Very unreliable company. I do not recommend to anyone! I've been waiting for the order for half a year!