Zero Customer Service I am an interior designer based in Dan Francisco. I purchased 3 pendants and 2 arrived defective. I have been trying for weeks to get in touch with Julian. He does not return phone calls or emails. No one ever answers the phone at this business and I am feeling scammed! Now that I see other posts I know that it is not me. This company does not offer any kind of customer service. I even tried their instagram page. I got a promise that someone would call me back and that never happened. I just want the lights or my client’s money back. Worst retail experience I have ever had.

I ordered a lamp that never arrived I ordered a lamp that never arrived, and I never would have known had I not asked. Told I'd get a refund, I ended up having to call an email and a number of times. I received excuses of staff shortages, people on holiday, etc, and then silence. I resorted to reaching out to the owners over LinkedIn. One of the worst online experiences I've ever had.

Great service product turned up in… Great service product turned up in perfect condition.

perfect happy thanks francoise zumkehr… perfect happy thanks francoise zumkehr switzerland

It did take a long time (over two… It did take a long time (over two months) to arrive, but it arrived in good condition and is a beauty.