Shannon Miller
GBI cannot review the product as I have… I cannot review the product as I have not received it yet. I ordered it almost 4 weeks ago (Aug. 1) and have not received it. Customer service was not very helpful. Took days to respond and then I was told the bulb I ordered was not available which the website did not say when I placed order. I was told the base would ship and I should pick out a different bulb which I did. I was sent a code for I believe it was 15% off of next purchase. I asked the discount be applied to this order which was accepted. That was on August 12 and I have yet to receive an email saying my order shipped nor have I received anything. At this point I cannot recommend ordering anything from E.P. Light
Victorville
GBI was sent the wrong light 3… I was sent the wrong light 3 times..Literally 3 times. took over a month to get it all sorted out and at the end of it, all The escape room I was a building that had the light cube in it was incomplete because it was missing.
Tina
GBDamaged bulb The bulb I received was damaged. I returned it but have yet to receive a replacement or any response from the emails I have sent. 24 hour customer service?...I don’t think so. Very disappointed.
Andy Vallières
CAHorrible customer service/wrong order Ordered two lightbulbs, received one and a base with an incompatible plug. Contacted the company and they told me that since the base is worth more, they won't send me the second bulb. But I don't need the base (which by the way, made smoke after being plugged with an adaptor) and never got my second one. Then company went quiet. Avoid
John
GBDisappointed in quality and design of… Disappointed in quality and design of base and bulb. The base does not hold the bulb as shown, Bulb looks scratched from inside the resin.