Shipping was quick but only received… Shipping was quick but only received one of two items ordered. Customer service response was prompt and said out of stock items will ship when back in stock but no way to say when that may be. Bulb looked beautiful but a bit disappointed as it was to be a gift.

I was an original Kickstarter backer I was an original Kickstarter backer. When it was apparent my order had not shipped or was lost in the Kickstarter ether I reached out to the campaign owner. He replied immediately even though from many time zones away. He made things right and gave me much clearer choices than I had to understand originally. Overall I am very satisfied with the company and their product as well as their individual customer service.

Bulb-shape lamps are cool! My daughter likes it! Their original products such as colorful bulb-shape lamp are very nice. Highly recommended. Unfortunately some items sold on their website, for example luky bird lamp, are not their original products and they might have quality issue. Sadly, mine was that. The 2 of 4 lamps did not work normally. But again, their original products are cool!

Good marketing. Poor product. Good marketing. Poor product. I ordered two after returning a similar less expensive corner lamp from Amazon. But ... what I received was basically the same cheap, Chinese lamp as the one I received on Amazon. Exact same remote and many of the same issues. On my most recent order the hardware screws that attach the legs to the lamp were not sized correctly - the holes were two small for several of the screws. The ones that did fit STRIPPED instantly due to the cheap, soft metal.

No customer service I have ordered a number of bulbs over the past year . My recent order was incorrect. They have done nothing about it . I have had had a question about the bulbs purchased in the past “three out of the four bulbs blink when they are upside down . No response . Nice product but I won’t use again . Too bad a lot of people at my business ask about the bulbs .