took almost a month to have the item… took almost a month to have the item delivered. The tracking number was not useful. The manual is in Chinese only. Is still do not understand how this lamp works.

Worst Customer service ever Their customer service is rude, and terrible. They appear to be a small venture. We placed an order of just 4 items in a week and they couldn't fulfill it. We reached out to them for status update. They cancelled my order and processed the refund without even notifying me. This was first of its kind in my online shopping experience. Such suppliers should be barred from offering products to people until they overhaul the fulfillment process. Just sad to see such interesting ideas sinking due to poor management.

Shipping was quick but only received… Shipping was quick but only received one of two items ordered. Customer service response was prompt and said out of stock items will ship when back in stock but no way to say when that may be. Bulb looked beautiful but a bit disappointed as it was to be a gift.

Bulb-shape lamps are cool! My daughter likes it! Their original products such as colorful bulb-shape lamp are very nice. Highly recommended. Unfortunately some items sold on their website, for example luky bird lamp, are not their original products and they might have quality issue. Sadly, mine was that. The 2 of 4 lamps did not work normally. But again, their original products are cool!

I was an original Kickstarter backer I was an original Kickstarter backer. When it was apparent my order had not shipped or was lost in the Kickstarter ether I reached out to the campaign owner. He replied immediately even though from many time zones away. He made things right and gave me much clearer choices than I had to understand originally. Overall I am very satisfied with the company and their product as well as their individual customer service.