I ordered a mug on 12-21-2021 and the… I ordered a mug on 12-21-2021 and the money was taken out of my account. I have sent several emails, no response and unable to call. I tried to dispute on paypal, which I did not wish to pay through paypal and they have no record of the transaction. But I have an email stating it was taking out through paypal. I wish I would have researched this company before buying anything. It is a scam. Please beware before ordering.

BUYER BEWARE. The seller sent me a product that did not match the photo in their website, refused to acknowledge the discrepancy and refused a refund. After I filed a PayPal dispute, they eventually offered a full refund if I shipped the product to VIETNAM -- a pretty useless proposition since shipping will cost more than the product. The item was apparently shipped from Michigan, why should I send it to Vietnam? Pretty sketchy business practices, horrible customer service.

DO NOT PURCHASE FROM THIS SITE DO NOT PURCHASE FROM THIS SITE! I purchased a MUG on 10/3/20 ... fast forward to today 11/3/2020 .. three emails sent and no reply about a refund .. I have contacted PayPal in regards to this since the seller will not answer any of my emails about a refund and their website “contact us” tab has been down since the very first time I tried to reach out to them about this order. This is just plain bad customer service .. I will never purchase anything from them. EVER. I knew something was up after purchasing the item and never receiving any kind of shipping confirmation.

Despite all the negative reviews Despite all the negative reviews, I want to share my “positive” experience with Kitchen Decor. I placed an order for a coffee mug on their website on August 2. Although I saw the cost paid though my PayPal account, I received no confirmation or notice concerning the purchase from Kitchen. At the time, I thought: “Scam”. HOWEVER, on August 12, I received the cup, well packaged and exactly as described. Other than the communication being terrible, the delivery time, packaging and product quality were great! If they just improved their communication, they would dramatically improve their market presence.

Buyers Beware! Wow! I wish I would have seen these reviews before making my purchase. I ordered what I thought was a 2 mug couples set, but only received 1mug. The company responded to my first email right away, saying I was mistaken and that I need to "check myself again". I have since requested a refund and had no response to my several attempts. Buyers Beware!