NO CUSTOMER SERVICE EXISTS!! NO CUSTOMER SERVICE EXISTS!!! I ordered the same item, twice by accident and was within the cancellation time frame and when I tried to contact their customer service and PAYPAL, I received no responses after phone calls and emails that I finally went to my bank to file a claim dispute. So today, a month later, they sent my items, which I cancelled within a minute of ordering them, which through their company I was well within the cancellation time frame and now I am stuck with items that cost $60 and there seems to be nothing I can do about it. They are not AMAZON so if you don't like your item when you receive it from this company , or you try to cancel the item 30 seconds after accidentally clicking the wrong key, you're stuck! BEWARE! I wish I had read the reviews first, MY FAULT! I am staying only with AMAZON from now on!

DO NOT PURCHASE FROM THIS SITE DO NOT PURCHASE FROM THIS SITE! I purchased a MUG on 10/3/20 ... fast forward to today 11/3/2020 .. three emails sent and no reply about a refund .. I have contacted PayPal in regards to this since the seller will not answer any of my emails about a refund and their website “contact us” tab has been down since the very first time I tried to reach out to them about this order. This is just plain bad customer service .. I will never purchase anything from them. EVER. I knew something was up after purchasing the item and never receiving any kind of shipping confirmation.

WARNING! Do not buy from this business Kitchen Decor Shop has a set of mugs advertised on their web site. There is a picture of a SET of mugs that coordinate with one another, AND the title says "SET!" I purchased 2 separate orders. 1 order was for 2 SETS, yet they sent me 2 mugs. I should have received 4. The second order was for 1 SET, yet they sent me 1 mug when I should have received 2. They are falsely advertising and cheating people out of their money. I will be reporting them to their local authorities as well as my own local authorities and I will stop at nothing to make sure they don't continue doing this to more and more people.

I would give this zero stars if I… I would give this zero stars if I could. I paid on the website using PayPal. I got the confirmation they got my money but I never got an order confirmation. I emailed the address that shows up in my PayPal confirmation, but received no response. I’ll be filing a claim with my bank and with PayPal. Hopefully PayPal can disable their account since they are collecting money under false pretenses. DO NOT ORDER FROM THIS COMPANY, IF IT EVEN EXISTS!!!

Same as everyone else's complaint Same as everyone else's complaint. Never received Mug and never got a response for refund. Trying to get refunded from PayPal as we speak! DO NOT ORDER FROM THEM!!!!