Shady - doesn’t email you back and no phone number to contact Ordered the spa shower system Tuesday the 23rd. Also paid extra Incase anything happened with shipping and extra for them to ship it sooner. From their website they made it seem like it would be shipped out ASAP. It’s been 8 days now and i haven’t gotten a shipping confirmation. Tried to email three times and nothing (needed for this upcoming weekend) it’s also sketchy at the fact they don’t have a phone number to reach them...just their email - THAT NO ONE ANSWERS but i see them below responding the other people who leave a review????? I sent another email saying don’t bother shipping and refund me. Their website says no refunds on discounted items but we will see - because they have no shipped or communicated on time Their website also notifies on the page “so and so bought this faucet 10 minutes ago from so and so” and people are purchasing from this website but I’m pretty sure getting duped Would like a refund buildmodern co - I KNOW YOURE THERE because i see you responding below - answer you damn emails

If I could give zero stars, I would. If I could give zero stars, I would. I never received my item and I’m nearly £130 down. Even after sending many emails to find out where my item was or if it had been shipped, I didn’t hear a single thing. The worrying thing is the website and Instagram page looks so legitimate! Don’t be fooled. Do not buy from Build Modern Co.

I had a great experience with Build… I had a great experience with Build Modern. I ordered my Signature Smart Faucet and received it in 4 days! Installation was super easy which I did myself and the touch feature is very responsive.

Bad customer service We purchased a faucet in December of last year, and within a month the sprayer function stopped working, Initially, customer service responded that they were working on a replacement order, but have not responded to emails or website requests in over 1.5 months. Like many companies, this one is based in China so I was willing to give it extra time due to COVID, transport and shipping shortages, etc, but at this point I assume that it was wasted money.

this site is a scam this site is a scam! Never received the product we ordered and never heard back from multiple E-mails over weeks from the site. Don't buy here!