Awful Same experience as many others! Ordered a tap months ago and still haven’t received it! Have emailed and used their contact page on their website and heard nothing back! Do not order with this company!

Poor customer service. I ordered from this company and still have not received the faucet. Have emailed them twice just to get an update on my order and have not heard a word from them. That is no way to run a business. Just update me. Do not order from this co. Sorry that I did.

If I could give zero stars I would If I could give zero stars I would. This company has essentially stolen from me. I ordered a tap over 2months ago which has not been shipped. They sent me another confirmation of order email last week. They never reply to emails. They are just a terrible company and I regret ever buying from them. I genuinely feel robbed. I have requested a refund many many times and no one has replied. I have never been so disappointed. Please avoid at all costs

If I could give zero stars, I would. If I could give zero stars, I would. I never received my item and I’m nearly £130 down. Even after sending many emails to find out where my item was or if it had been shipped, I didn’t hear a single thing. The worrying thing is the website and Instagram page looks so legitimate! Don’t be fooled. Do not buy from Build Modern Co.

Shady - doesn’t email you back and no phone number to contact Ordered the spa shower system Tuesday the 23rd. Also paid extra Incase anything happened with shipping and extra for them to ship it sooner. From their website they made it seem like it would be shipped out ASAP. It’s been 8 days now and i haven’t gotten a shipping confirmation. Tried to email three times and nothing (needed for this upcoming weekend) it’s also sketchy at the fact they don’t have a phone number to reach them...just their email - THAT NO ONE ANSWERS but i see them below responding the other people who leave a review????? I sent another email saying don’t bother shipping and refund me. Their website says no refunds on discounted items but we will see - because they have no shipped or communicated on time Their website also notifies on the page “so and so bought this faucet 10 minutes ago from so and so” and people are purchasing from this website but I’m pretty sure getting duped Would like a refund buildmodern co - I KNOW YOURE THERE because i see you responding below - answer you damn emails