Holey sheet these are the worst! Holey sheet these are the worst! Quality is so poor. Had a king fitted sheet that developed holes after less than a year. The company did replace the product. However, now my flat sheet has multiple holes and since it has been about 2 years, the response from customer service was “sorry, but we don’t help with product issues after 1 year.” What kind of sheets are only expected to last 1-2 years? Worst customer service and product is definitely not worth the price. Do not buy!

If I could leave zero stars I would If I could leave zero stars I would. Bought linen sheets for my son for college a little over two years ago. He mentioned to me the fitted sheet had developed a huge hole. Contacted customer service to let them know I was placing an order for a new sheet, but obviously they have quality issues (had to order from there because of sheet set and color match or definitely wouldn’t have) - was met with NO SOLUTION. Not a discount, not a replacement, not anything. Complete missed opportunity. What a terrible company and horrible customer service. Take your business anywhere but Parachute.

I am a long time Parachute customer and… I am a long time Parachute customer and my last order completely changed color-I have about 6 sets of all different colors and this has never happened to me, I called the store twice and cs emails 5x with no reply. The color has since been discontinued and I am stuck with what started as a sand color and is now a strange deep yellowy beige. I am unclear why I cannot reach cs even with the stores help.

They are "only able to help with… They are "only able to help with product issues within the first year of purchase," even in the case of a faulty product. Note that this "first year" timeline is not listed online anywhere, which they confirmed. Expensive products. Terrible customer service.

Steer clear of Parachute Steer clear of Parachute! No customer service - only emails to communicate/resolve issues. I ordered a Parachute bed and was assured that it would accommodate an adjustable base. Later, I discover that it can't. I emailed their CX team to explain the misrepresentation (most likely inadvertent by their salesperson) and was told that although the bed hadn't been manufactured, they would not cancel the order. I posted a negative review on Trustpilot and also emailed their CEO. Within hours the order was cancelled and a refund issued. I contrast this experience to that with Saatva - a more mature and professional organization. I hope Parachute's management will take notice and up their customer experience game as it is sorely lacking now.