Satisfied in San Francisco
GBEnhanced Sleeping Experience Our Parachute sheets have far exceeded our expectations, and resulted in a more relaxed and enjoyable sleeping experience night after night. The biggest challenge has become getting out of bed in the morning as we don't want to get out from under the covers. We're currently debating whether to buy a second pair. Clearly can't say enough good things about them.
Sheridan Lee
GBawful sheets awful service my sheets wore holes in them within a year, duvet full of strings and basically unusable. tried to reach out to customer service and they made up a complete lie saying I was already refunded and that I actually never even picked up my order in the first place. how the hell would I have sheets now with holes in them if I never picked them up? absolute trash company, will never support them again
L B
GBParachute does not stand behind its products. I loved the products but they are failing after a couple years. I have other percale sheet sets from other brands on rotation that are 20 years old and still look beautiful. The newest Parachute ones are the only ones failing and tearing. Customer service was not helpful when I reached out for a resolution. After many years of exclusively buying expensive linens from Parachute, I’m done. There are better companies out there that actually stand behind their products.
Michelle
GBI am writing a negative review about… I am writing a negative review about Parachute Home because they left me in the lurch. I bought a set of towels in October 2022, a year and three months ago. I contacted the company because the towels have shredded severely along the edges - definitely a product failure. They said sorry, we can’t do anything about that since it’s been over a year but we will forward your complaint to our product quality team. I had bought several things from parachute over the years, but I will no longer be supporting the company. I have a set of Target towels that I bought five or six years ago that are still holding up nicely, I am just really upset that Parachute didn’t take responsibility for their product quality. After my towels started shredding in November, I bought organic towels from Coyuchi during their holiday sale and the towels are more substantial and better quality. Bye Parachute, you lost a customer.
Elizabeth
GBHoley sheet these are the worst! Holey sheet these are the worst! Quality is so poor. Had a king fitted sheet that developed holes after less than a year. The company did replace the product. However, now my flat sheet has multiple holes and since it has been about 2 years, the response from customer service was “sorry, but we don’t help with product issues after 1 year.” What kind of sheets are only expected to last 1-2 years? Worst customer service and product is definitely not worth the price. Do not buy!