We purchased Eco Comfort mattress… We purchased Eco Comfort mattress almost a year ago and overall it’s been the least comfortable mattress we’ve had in a while, and it wasn’t cheap. I contacted customer service to express my concerns and experience and they had nothing to offer us not even a discount or credit for a mattress topper. My wife and I have spent thousands buying towels and sheets and this is the first time we’ve had an issue. Customer service was pretty much dismissive and unhelpful at providing any support. As a loyal customer - I had higher expectations. We won’t be buying anything else from Parachute.

I purchased Parachute brand pillows of medium firmness and it was a complete waist of money. The pillows were INSTANTLY FLAT and felt CHEAP. There is nothing luxurious about these pillows. I purchased Parachute brand pillows, duvet, and sheets for over 1k (and this was on sale ha!) and the quality is TERRIBLE. I assumed I was getting quality for the exuberant price because you get what you pay for right, but there is no way this bedding should cost what it does. Biggest red flag: they NEVER followed up via email to assess my experience. Me and my husband chose the medium firmness for the pillows and they were flat instantly; no fluff or luxury feeling what so ever and the bedding was a bit coarse not soft or luxurious at all. This was a complete rip off. I should've searched reviews before. I've had better quality at a far lower price before I could afford to spend so much on bedding. DO NOT PATRONIZE PARACHUTE. THEIR BUSINESS IS A SCAM.

I'm so disappointed in my Parachute… I'm so disappointed in my Parachute purchase. I bought the linen sheet set in Fog and the fitted sheet only lasted a little over a year before becoming thread-bare and developing a hole! I was delicate with them and followed the care instructions on the website, yet, they are already falling apart. I suspected something was off as an alarming amount of lint comes out after each wash/dry and they are very much thinner after only about 20 washes (I purchased them in Sept. '22). Given the reputation of Parachute products and the cost, I was excited to splurge on the sheet set for my home. The Fog is a lovely color, and they were soft and beautiful but only for a short amount of time and now I'm scared to continue using them for fear the hole will get bigger!

Flat Out Great I've spent the last few months trying out the white linen bed set, and absolutely love it. The linen gives a cool comfortable feeling, and the constructions looks durable - I expect it to wear in several years. One request, I'm a very warm sleeper, and it'd be great if your team could add an ultralight duvet option. I tried your lightweight duvet, and unfortunately it was still too warm. Thanks!

Terrible quality! I heard that Parachute sheets were excellent quality, so I splurged and bought the percale set. They do indeed have a luxurious feel. But the quality is crap. After six months, I was stunned to find that the paper thin fabric on the corners of the fitted sheet had began to tear. So much for excellent quality! We were planning on buying Parachute sheets for all of our beds, but after paying $110 for a piece of junk, I'll never buy another product from this company. I don't see an option on their website to post a review, so I'm doing it here. Too bad I don't have the option to post photos so you can see the disintegrated fabric. (By the way, Parachute's washing instructions were followed explicitly.)