I received my full refund from Blast Auxilliary and so my review is now a 3 out 5 stars. Thank you Trust pilot for your help. I appreciate it. Don't trust Blast Auxiliary, they advertise 100 % satisfaction guarantee or get your money back. I cannot get anyone to answer my email and help me, except for daily apologies and promises to expedite the issue. I have been going back and forth with their customer service on returning my Blast Auxiliary air cleaner, and they are playing games with me by sending the same emails to me over and over. First, they wrote and said that "We have opened a ticket, and they are experiencing an extremely high volume of support requests and are answering inquiries in the order received". So, I wait patiently, and then they write and say they are "just wondering if I had the chance to review the latest update from Tris, Tris is expecting some further information from you to proceed with the ticket". So, I write and give them all the information I have. Then they write, "I would like to apologize for the delay in replying to your email. Due to the overwhelming response from our customers... and Kind regards, Tris". So, I wait, and then they write and say "Request #... Return my order was closed and merged into this request". This has been going on since May 24, and they say I have one month to return. ??? Order Number: 2218660752 Order Date: 4/26/2022 image ORDER DETAILS Blast Auxiliary Premium Air Cleaner 1-1 Qty: 2 $134.98 Subtotal Price $134.98 Shipping & Handling $8.95 Total: $143.93

They had my money from May and we are… They had my money from May and we are in August no fan as yet and I asked for my refund and still no money £119 I needed it in June, I am super mad 😡 with them please don’t trust this company

Is this a scam or an honest mistake? On 6 January I inadvertently ordered 2 heaters on the website. I realised my error at once, but was unable to communicate with Blaux to cancel the order. I first discovered that the order had been processed when £98.93 was debited from my PayPal account. The payment was in favour of a business called "Quality per 44" with a phone number in the USA. On 19 January I received a 'no reply' email from "Shipbob", telling me that "Your order 91862177 is packed and will be shipped by Evri". I replied: "I am unaware to what item this email relates. Please do NOT arrange shipment by Evri." That request was ignored. On 11 January I discovered that £98.93 had been debited to my PayPal account. I identified the merchant's contact information as "Quality Performance Ltd Corpn". I emailed the same day: "I do not recognise this order. Please instruct Evri NOT to ship this order, and arrange a refund on my PayPal account." There was no acknowledgement or reply. On 12 January a package without any identification was left on my doorstep, in which were 2 unwanted Blaux heaters. Can you please arrange to email me a return label, and a refund to my PayPal account, in default of which I shall be obliged to treat this as a scam, and to notify all concerned. While the response below claims that the order no quoted related to 2020, that is the ONLY order no I have been given relating to this shipment. It arrived without any identifying documentation. My repeated requests for a return label have been ignored. Having raised a dispute with PayPal, the response of Blaux is " We offer a full 60-day money-back guarantee if you are not completely satisfied........". I am not; but my request for a refund is ignored. I am pretty sure that there is no honest mistake here!!

Absolutely useless heater Absolutely useless heater. Wish I had read the honest reviews here before purchasing. I bought it for my small 5 sqm office and even leaving it on constantly does not heat the room. The only reason I have not returned it is because of the equally bad reviews about Blaux`s return policy and procedure.

Bad Company I ordered their product about 3 weeks ago and have not received anything except for apologies from the company. DO NOT PURCHASE ANYTHING FROM THIS COMPANY UNLESS YOU ARE WILLING TO WAIT FOR MONTHS TO GET YOUR PRODUCT.