great customer service As a small business based out of southern california, we enjoy personal customer service when we are dealing with our vendors. Jeana was so ver y helpful when we called to place an order. We have been ordering from this company for few years and look forward to always doing business with them. Great staff!

We Finally Found It! We finally found a source for beautiful chandeliers at affordable prices. Our shipment was received well within the promised time frame. And even though some parts were broken, due to careless handling by the carrier i'm sure, customer service handled the complaint in a friendly and helpful manner. Replacement parts were received promptly.

The worst. Proceed with caution. I ordered an expensive light fixture in April, which advertised to ship in a week. After weeks of no information on order status, and more weeks of no response from their customer service, I was finally told at the end of May that the item had shipped. It is now the end of June, I am stuck contacting multiple freight companies who have handed off the fixture, with no help and no response from Gallery Chandeliers. I should have read these reviews first, and I will NEVER order through them again.

WORST COMPANY EVER!! WORST COMPANY EVER!!! STAY AWAY! They don’t deserve 1 star, more like 0 star. Notice all the 5 stars have “invited” and are fake? We ordered a $,3,347 chandelier on 2/22/23 and it’s now June - 4 months later! They have repeatedly lied that their container got stuck in china, told me multiple times my chandelier will arrive “next week”; Alex personally called me and lied that my FedEx tracking number will be sent out next week and that was 2 weeks ago! These are fraudsters from China that have zero reputation - will lie , steal your money , refuse to reimburse and come up with all sorts of deceitful lies! Screw you, Gallery! I will sue your company if you don’t refund my money in full !

Awful experience I ordered a chandelier from ‘gallery chandeliers’ in 11/2019. I received in 12/2019. I hired an electrical company to install the heavy and large chandelier on my ceiling at my house. Once installed we all noticed that the chandelier they shipped looks different from the one I ordered online. I reported the matter to their sales associate named ‘Alex’ the rude sales associate raised his voice at me and gave me attitude. I was told that in fact they had shipped me the wrong item. I was also said they won’t cover my expense to remove it but I was more than welcome to ship it back. I paid $750 for installation and to remove it is another $750. Oh I must mention this: they offered $150 store credit. This company is unrealistic and very unprofessional based upon my experience.