Warranty A part of my laser had broke I emailed to see if I could have it replaced under warranty and Joan emailed back and was very helpful and sorted everything out nice and quickly. 5 star

Customer service was amazing Customer service was amazing! Had an issue with a tripod I purchased and they took care of it faster then any other warranty issue I’ve had with any other company! I don’t normally write reviews but I wanted to share this experience! I received updates constantly and they wasted no time to get my issue resolved! I will be purchasing from them again for this experience alone.

Excellent customer service. Great laser level. I recently purchased a Huepar DT03CG which is a great laser level. There was a glitch with it. Huepar support was excellent. They sent me a new replacement level right away. They were easy to contact and fast with the replies. They definitely stand behind their products! That laser level is awesome: simple to operate and the lines are very bright. I really like the fact that the laser beam brightness can be adjusted. I tested it at 135' straight line outside, and the receiver picked up the signal instantly. I definitely recommend this company!

Efficiency of After Sales service As the battery of my new laser was KO, and under warranty, After Sales service has been efficient to deliver a New battery. Despite an issue on first attempt due to a mistake on french delivery side Chronopost, After Sales service launched succesfully a New delivery

Excellent service and products I had a 703CG laser that kept having an intermittent fault but every time I tried to record it happing the fault stopped or wouldn’t happen until another 5 minutes later. I contacted customer service and was assisted by Kylin. I sent over the necessary information and explained the issue. Kylin was extremely helpful and said he would get back to me. A few days passed and I received a email from Kylin saying that a new laser has been posted to me and to keep a look out. I was not expecting a new laser and at the least was expecting to return this laser for a repair. The package arrived on the date Kylin said. I opened the box thinking it would be a laser body but instead they sent a whole new sealed laser, box, battery and everything else. I couldn’t believe it. This effort was far beyond my expectations and I wasn’t expecting this. I couldn’t fault Kylin’s help and Huepar’s support and customer care. This would definitely make me recommend them to fellow tradesmen. I previously had DEWALT laser and there was no such thing as a customer care. Goes to show how a small company can strive. Many thanks Kylin and Huepar! I’m very happy!!!