Customer Service! Your prices were better than I found locally. I had an issue when ordering and called customer service and an actual person answered the phone, I could understand him, and he helped me fix the issue! We got our entire order, it was correct, and not damaged. Sadly, this is rare, and I was so happy this was an easy purchase. Plus, the floor looks GREAT!!

Online skeptic but I'm won over. I was a little skeptical about ordering thousands of dollars of flooring online but OnFlooring was great. They answered all my questions, were easy to get ahold of, made sure I had everything I needed and my flooring was delivered to my house which my local company wanted me to pick up (3 pallets worth). I would without a doubt recommend OnFlooring.

Fabulous service from OnFlooring Fabulous service from OnFlooring. Couldn’t have been better. Very responsive. Very helpful. Challenges were no problem. Great price too! Would definitely buy again from OnFlooring. Thank you very much for all your assistance!

Happy customer Happy with their products and the fact that shipping timelines are accurate. The threshold trim we bought took about a month to arrive, and while OnFlooring wasn't able to get me any updates on that because it was the manufacturer's shipping estimate, it did arrive in the timeframe originally given to me. If you want things quicker, order a month earlier. :)

Everything went perfectly Everything went perfectly. From ordering to delivery. My credit card gave me some trouble at first and a representative from OnFlooring called me to see if everything works. Great customer service. I got a very nice bulk discount, which no other company offered. The flooring arrived in perfect condition. Overall, a great experience.