Delivery! Unfortunately there was a serious… Unfortunately there was a serious breach in the company…. I understand completely. I felt so fortunate the small delivery truck made it to me ! The delivery man was so helpful! I love the flooring, everyone does! Every piece was in perfect condition… my contractor did a marvelous job. He would have liked the boards to have been longer, say, 5 feet…less cutting. But it worked. Thank you Dave for helping me throughout.

Easy to order Easy to order; reasonably priced and arrived earlier than expected, right in time for our flooring project to start.

Happy customer Happy with their products and the fact that shipping timelines are accurate. The threshold trim we bought took about a month to arrive, and while OnFlooring wasn't able to get me any updates on that because it was the manufacturer's shipping estimate, it did arrive in the timeframe originally given to me. If you want things quicker, order a month earlier. :)

Excellent customer service The transition strip was nothing like the color we ordered. It was supposed to be piano black (a solid black). We received a transition strip with white striations on black! We did not order the wrong color, we wanted 513 piano black as that is the color of our other, shorter transition strips as per the recommendation of Lucida Surfaces. OnFlooring contacted us and after submitting photos, they refunded our payment. Excellent customer service. Would recommend and use again if needed.

They were good in the warehouse buts… They were good in the warehouse buts it’s difficult to know where you should go or who to talk to when you get at location.