Delivery! Unfortunately there was a serious… Unfortunately there was a serious breach in the company…. I understand completely. I felt so fortunate the small delivery truck made it to me ! The delivery man was so helpful! I love the flooring, everyone does! Every piece was in perfect condition… my contractor did a marvelous job. He would have liked the boards to have been longer, say, 5 feet…less cutting. But it worked. Thank you Dave for helping me throughout.

Customer Service! Your prices were better than I found locally. I had an issue when ordering and called customer service and an actual person answered the phone, I could understand him, and he helped me fix the issue! We got our entire order, it was correct, and not damaged. Sadly, this is rare, and I was so happy this was an easy purchase. Plus, the floor looks GREAT!!

Excellent customer service The transition strip was nothing like the color we ordered. It was supposed to be piano black (a solid black). We received a transition strip with white striations on black! We did not order the wrong color, we wanted 513 piano black as that is the color of our other, shorter transition strips as per the recommendation of Lucida Surfaces. OnFlooring contacted us and after submitting photos, they refunded our payment. Excellent customer service. Would recommend and use again if needed.

Easy to order Easy to order; reasonably priced and arrived earlier than expected, right in time for our flooring project to start.

They were good in the warehouse buts… They were good in the warehouse buts it’s difficult to know where you should go or who to talk to when you get at location.