SARA COLLINS
GBalarm keeps tripping. connection was a bit of an issue, the gentleman had to come back twice but he was super friendly and tried his best with the used equipment he was sent to setup. I can not really use the system that I am paying for because my cat keeps setting the alarm off.
MARYELLEN MCCORMACK TASK FORCE
GBAmerican Alarm in my opinion #1 American Alarm is on top of notifying their customers when someone without a code enters. Using the Virtual Key to see who comes in and maybe set off in error is a great tool, along with being able to Arm and Disarm remotely. Installation is clean and you'd never know they were there. Easy to add people with access codes or delete them. Recommend them to other businesses in the area to use American Alarm.
KIM C.
GBThe technician answered all my… The technician answered all my questions and addressed the needed additions to my system.
K Lane
GBTerrible service A contractor mistakenly put a screw through one of the alarm wires. Caused my alarm to go a bit crazy. When I called for help (at least 5 times over 12 hours) I would only get pieces of information - I.e. What does putting your system in test mean? How long, do I need to continue to request test status for long renovations, etc. I was uninformed until forwarded finally to the on call tech who was able to disable the affected wire segment. The service reps did not give me the required help, didn’t seem to communicate on hand offs, didn’t read notes, talked about having to get into two systems, etc. It was a nightmare. One guy suggested I (a 66 year old single woman) get a ladder & put plastic over the devices around 11:30 pm! Your on site tech, once again - was the one bright spot. Found & fixed the problem, communicated on a timely basis & completely.
BRADFORD WAITE
GBSimple visit Simple visit. Quick interaction with tech Took 1-2 hours and he called me when was done Also we have a annual testing in April this year B Waite