They are the best! I have been with this company for over 30 yrs. I was on vacation for 10 days and my front door alarm went off twice, which it never did in the 30 yrs that it was installed. I came back home and one Saturday night after I had set the alarm, again the front door went off. The monitoring office called to make sure all was good and of course it was. But I also explained to the gentleman that this had happened, and he said he would put in a message for Service to call me on Monday. Sure enough Monday Cheryl called me to schedule a service call and she said if I wanted the service technician to come that afternoon, I said yes as I was going to be home. Not even about 10 min. later he was at my door. This Technician had been at my house before in 2023 to replace some switches and I was happy to see him, because I recognized him and felt comfortable. Keith was very professional, friendly, knowledgeable, and got the job done in no time. I would not change this company for another one, because their professionalism, friendliness and best customer service is irreplaceable.

Simple visit with over the top performance The technician was polite, professional and efficient. We simply needed a new battery for one of the monitored smoke alarms. Since it was not a type with which I was familiar, I asked for a technician to do the job. He went above and beyond and checked and replaced all of the related batteries since none had been changed since the original implementation of our system.

American Alarm was there for me when I… American Alarm was there for me when I needed them with fast and helpful service and installation. My house was ready to close and my town would not approve the Simplisafe smoke and CO2 detectors that were currently installed and monitored so American Alarm literally came 'to the rescue'! I will be eternally grateful! They were amazing in every way ... would highly recommend!!!

Terrible service A contractor mistakenly put a screw through one of the alarm wires. Caused my alarm to go a bit crazy. When I called for help (at least 5 times over 12 hours) I would only get pieces of information - I.e. What does putting your system in test mean? How long, do I need to continue to request test status for long renovations, etc. I was uninformed until forwarded finally to the on call tech who was able to disable the affected wire segment. The service reps did not give me the required help, didn’t seem to communicate on hand offs, didn’t read notes, talked about having to get into two systems, etc. It was a nightmare. One guy suggested I (a 66 year old single woman) get a ladder & put plastic over the devices around 11:30 pm! Your on site tech, once again - was the one bright spot. Found & fixed the problem, communicated on a timely basis & completely.

The repair man knew our home and… The repair man knew our home and guessed that the problem was a bar that he remembered was not replaced last time same happened. Surprising memory and right on target. Perhaps he should have replaced all at first time to avoid the charge...... Also, not sure how the bill was calculated.