American Alarm and Communications, Inc.

297 Broadway, 02474, Arlington, United States
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4.70
Based on 20 Reviews

5

85.00%

4

5.00%

3

5.00%

2

5.00%

1

0.00%
About American Alarm and Communications, Inc.

At American Alarm we believe in reliable, local protection. We’ve been protecting homes and businesses across New England since 1971. Our company is staffed with dedicated professionals who live in the communities they serve- perhaps even in your neighborhood. Security for Every Home and Business Personalized solutions to meet the security needs of homes and businesses large and small, of institutions public and private. We have federal and state security clearances for government buildings. We’ll integrate intrusion detection, access control, digital video surveillance, fire, life-safety and environmental protection systems, all monitored by our team 24-7. Responsiveness Serious security relies on rapid response. In a fast-changing technology business, responsiveness is all about professional staffing, experience and dedication to customer service. To respond to priority alarm signals in 20 seconds or less, or answer phones with real people, or provide same day service with a “tech in a truck”, it means hiring and retaining the most qualified, licensed, CORI’d, certified professionals, and giving them ongoing training and the latest high tech tools. That’s what we do at American Alarm. Our team is qualified to sweat the details and help you sift through the myriad choices available to you.

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Margaret Chisholm
GB

An Outstanding Business Everything about American Alarm is remarkable. Customer service, communication, problem solving, regular maintenance...every connection is positive, professional, and appreciated. We are very grateful to be part of this excellent security/alarm company.

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LENA ZULLO
GB

They are the best! I have been with this company for over 30 yrs. I was on vacation for 10 days and my front door alarm went off twice, which it never did in the 30 yrs that it was installed. I came back home and one Saturday night after I had set the alarm, again the front door went off. The monitoring office called to make sure all was good and of course it was. But I also explained to the gentleman that this had happened, and he said he would put in a message for Service to call me on Monday. Sure enough Monday Cheryl called me to schedule a service call and she said if I wanted the service technician to come that afternoon, I said yes as I was going to be home. Not even about 10 min. later he was at my door. This Technician had been at my house before in 2023 to replace some switches and I was happy to see him, because I recognized him and felt comfortable. Keith was very professional, friendly, knowledgeable, and got the job done in no time. I would not change this company for another one, because their professionalism, friendliness and best customer service is irreplaceable.

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S. Borsuk
GB

The Pros and the Cons High score and much appreciation for having a real person calling regarding the triggered alarm. Would have been higher if said person could tell me if the alarm has been silenced/disarmed.

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J. Worrall
GB

My wife and I think that your Scott… My wife and I think that your Scott Gordon is one of the best trades people that we have met. He is personable and very knowledgeable and he did a great job of representing your company.

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LINDA P
GB

American Alarm was there for me when I… American Alarm was there for me when I needed them with fast and helpful service and installation. My house was ready to close and my town would not approve the Simplisafe smoke and CO2 detectors that were currently installed and monitored so American Alarm literally came 'to the rescue'! I will be eternally grateful! They were amazing in every way ... would highly recommend!!!

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