SARA COLLINS
USalarm keeps tripping. connection was a bit of an issue, the gentleman had to come back twice but he was super friendly and tried his best with the used equipment he was sent to setup. I can not really use the system that I am paying for because my cat keeps setting the alarm off.
BRADFORD WAITE
USSimple visit Simple visit. Quick interaction with tech Took 1-2 hours and he called me when was done Also we have a annual testing in April this year B Waite
J. Worrall
USMy wife and I think that your Scott… My wife and I think that your Scott Gordon is one of the best trades people that we have met. He is personable and very knowledgeable and he did a great job of representing your company.
K Lane
USTerrible service A contractor mistakenly put a screw through one of the alarm wires. Caused my alarm to go a bit crazy. When I called for help (at least 5 times over 12 hours) I would only get pieces of information - I.e. What does putting your system in test mean? How long, do I need to continue to request test status for long renovations, etc. I was uninformed until forwarded finally to the on call tech who was able to disable the affected wire segment. The service reps did not give me the required help, didn’t seem to communicate on hand offs, didn’t read notes, talked about having to get into two systems, etc. It was a nightmare. One guy suggested I (a 66 year old single woman) get a ladder & put plastic over the devices around 11:30 pm! Your on site tech, once again - was the one bright spot. Found & fixed the problem, communicated on a timely basis & completely.
R Higgins
USThe best.... The tech who installed my system was terrific. He explained everything that he was doing, cleaned up everything as he went and then was very patient explaining the set up of the app.