Silas 44” Fan Let me start by saying this is the 6th fan I’ve purchased in the past 6 months after moving into a new home. I’ve been extremely satisfied with all of my fans so far. That said, after paying to have this last one (Silas) installed, we notice a screeching noise when it’s on one particular fan setting. Disappointing, as I do not want to return it and have to pay a second installation fee. We will only be using the fan on the other settings. Too bad the setting we cannot use is the one I would likely use most often!

The quality of the fan is top notch by… The quality of the fan is top notch by far, it was quite challenging to install believe it or not because of the electrical shroud that connects to the ceiling plate it’s simply not deep enough. The round donut and the square transformer had to be in an exact location and even then it was very tight. I’m having trouble with the remote I’ve got to hold it 12” away for it to work. Love the fan though well built and quiet.

Bought a down rod Bought a down rod, No instructions and no apparent capability with said fan then no return when item wasn’t used. I was charged me an operations fee deducted from my refund because it wasn’t a quality issue when I would have happily returned it. Just a Buyer beware….after their response I did not receive the correct credit….I paid $41.90 and received a credit of $27.69 so they charged me $14.21 operations fee. Really? You say to cover reshipping but told me not to return it so there is no return shipping. I would not consider this a resolution.

Smafan went above and beyond to make it right. I ordered 2 fans. When they arrived the trim was 2 different colors of gold. I contacted them and they sent a new trim piece. Now I have 2 fans that match. Thank you for great customer service.

Fans got here before expected day Fans got here before expected day. They were easy to install and all the pieces were there.