Bought a down rod Bought a down rod, No instructions and no apparent capability with said fan then no return when item wasn’t used. I was charged me an operations fee deducted from my refund because it wasn’t a quality issue when I would have happily returned it. Just a Buyer beware….after their response I did not receive the correct credit….I paid $41.90 and received a credit of $27.69 so they charged me $14.21 operations fee. Really? You say to cover reshipping but told me not to return it so there is no return shipping. I would not consider this a resolution.

Fast ship Fast ship. Days in still and simple installation guide. Although the instructions skipped a step. Need ti review the manual..

Modern ceiling fans and a reliable customer service We replaced our ceiling fans with Soran 52 inch Wifi Ceiling Fan in hugger-mount Installation from smafan.com a few months ago. The price, quality and the design of the ceiling fans is really good. We had an issue with one of the four fans that we purchased and the customer service was exceptional and prompt. If we need more ceiling fans, we would certainly buy from smafan.com again.

4 carro fans In the last 2 months a bought 4 carro smart fans from you. All arrived fast and in perfect condition. Some delays in construction delayed my installation but I installed them myself, easy if you can work overhead standing on a ladder. Design and function of all great. Remotes a little balky at times, needs the right degree of button push. Overall very happy.

3rd SmaFan, first with light kit This is my 3rd SmaFan so it's easy tell I have been having positive experiences with the company and their products. We now have 3 icebreaker models inside our house, but this is the first one with a light kit that I will hang. The other two I have in the house are just fans and lighting in room is recessed. All the fans run so quiet yet produce a ton of smooth air flow. Some of the modes like the natural breeze is great but it's kind of an unexpected gust that will take out your loose papers.