A total Sh$t show A total Sh$t show. They had the B team show up only for them NOT to be able to install them. Then they said the motor was broken, then they rescheduled and then they cancelled the appointment. I am in for almost 10k 2 months later with nothing to show but a window. As of today, there still has not been anything installed. Good luck to anyone who thinks this company is top notch.

Beautiful but smelly… The blinds are beautiful and arrived fairly quickly. We have had these in others home and they are really durable as well. Our only complaint is that the painted wood blinds are off gassing what I assume is the paint/finish odor. The smell is strong enough that we’ve had to open the windows even though it is winter. You might consider using more environmentally friendly finishes in the future.

Excellent reps and customer service After a long process of reviewing swatches, I ordered drapes for my living room. After placing the order, I was informed that the fabric had been discontinued. Molly Anderson was extremely helpful in guiding me through another choice, and making sure that everything was to my liking. The care and detail that she and the customer service reps took with the order was very professional. Despite the initial disappointment I had about my first choice, I could not be happier with the new drapes. Thank you Molly!

Just writing to let everyone know that if you have any problems, Just writing to let everyone know that I have had a HORRIBLE experience with Smith & Noble window ware. I ordered roman shades in 2019. They have completely fallen apart. I have asked repeatedly and politely for them to repair or replace them. They have refused to provide any support. They told me that I should go to the fabric store and repair them myself. They said that I chose "the wrong treatment for the room", and it is my fault because what I chose was not durable enough. A salesperson came to my house before I made the order and never said a word about durability. Smith & Noble products are sold at a premium price. They are the absolute worst. (I used Blinds.com in other rooms and they have been DELIGHTFUL to work with!)

Beautiful classic shades I wrote a bad review after disappointment with how four shades had been manufactured for the bedroom . But I received the living room Classic Roman shades today and they are beautiful. The fabric and construction is perfect. They were so easy to install that anyone with a ladder and power drill could do it. I think Smith and Noble generally does a beautiful job. I have used them for over 20 years and I have always received wonderful help when I’ve had to call with questions regarding a product or measuring. My only complaint is customer service when there is an issue. My shades are gorgeous. Thank you.