A tale of 2 shades I’ve purchased 2 shades from Smith & Noble. Product selection is nice-looking, but limited. Chain on solar shade I bought a couple (?) years ago, broke after @ 12 months. Also, bottom 6 inches of Solar shade (section which does not totally retract into “roller”) became discolored; l assumed it was my fault, b/c I smoke, but a contractor in my home for an unrelated job opined that the discoloration was due to sun damage…which seems odd for a “solar shade,” so who knows? Hope the other shade (not solar) I bought last month fares better, as it cost almost twice as much as I expected! I’ll probably order from them again though…Smith & Noble’s in-home customer service is excellent, even though product is only “OK.”

Carol was wonderful helping me resolve… Carol was wonderful helping me resolve my issue . She found my order from 2 years ago and worked immediately on resolving me issue . Smith and Nobel truly stands behind their products. Thanks Carol , you’re the best .

We’ve ordered blinds many times in the… We’ve ordered blinds many times in the past and have always been happy with the quality. This time 2 of the 10 blinds weren’t correct. Our representative Denise was wonderfully helpful and I really appreciated only working with one person through the whole process. The correct blinds arrived ahead of schedule and they are perfect.

Lots of options Easy to get swatches and choose something that works. Easy to fill out the order online after I've measured, and doesn't take too long to the finished product! Having purchased before, my only note would be to get the edge binding for natural fiber products, which is new since I remodeled and bought a bunch of blinds 18 years ago.

Nadine Lindley couldn't have been any… Nadine Lindley couldn't have been any more helpful. Smart, helpful, kind and totally efficient. She was not in the least patronizing in answering questions. Even the complicated issues, she handled expertly and looked up an order I placed 12 years ago to help us along. I second others who praise the--all-too-rare these days--superb customer service.