Top-Notch Customer Service Keeps Me Coming Back I continue to use this company for their unmatched quality and customer service. Sally Auld in particular went above and beyond, showing immense patience and kindness when I had to reschedule my installation multiple times. Even after the changes, the consult, materials, install and communication were all excellent. The polite, understanding service brings me back again and again.

Very helpful assistance from Candice… Very helpful assistance from Candice Malone. She is extremely knowledgeable about the products. Also the quick turn around from order placement to delivery. Quality of product is superior.

i HAVE A LONG HISTORY OF ORDERING AND… i HAVE A LONG HISTORY OF ORDERING AND INSTALLING S&N PRODUCTS FOR 25 YEARS, 2 RESIDENCES AND ONE MAJOR REMODEL/EXPANSION. i WAS A DO-IT-YOURSELFER EXCEPT WHEN i KNEW I MIGHT BE OUT OF MY DEPTH BUT "ORDINARY" RECTANGULAR WINDOWS NO PROBLEM FOR ME. LAST ORDER(S) WERE 2019, COMBINATION DIY AND DESIGNER. YOUR WEB SITE IS AWFUL - NO COLOR/SIZE/PRICING INFO!! HORRIBLE EXPERIENCE!! THE ONLY REASON FOR 2 STARS VERSUS 0 OR 1 IS THAT I WAS CONTACTED BY AN IN HOUSE DESIGNER AFTER I LEFT AN UNHAPPY CUSTOMER VOICE MESSAGE. I ORDERED SAMPLES, GOT 6 OUT OF 8 AFTER COUPLE OF WEEKS. 2 BACK ORDERED, ONE JUST ARRIVED AFTER MORE THAN A MONTH AFTER MY REQUEST. I WOULD NEVER RECOMMEND S&N TO ANYONE!! BUT I AM DISAPPOINTED, ANGRY, AND WITHOUT GOOD OPTIONS OUT HERE IN REMOTE MIDDLE AMERICA. TOO BAD YOU DITCHED US HERE IN FLYOVER COUNTRY. THERE ARE A LOT OF US. AND THERE IS A LOT OF $$ AND DEMAND OUT HERE.

Horrendous Experience One of the worst experiences. The salesperson misrepresented everything to me, including refunds, remakes etc. The price was outrageous for the product. Two windows were measured incorrectly and have to be remade. One of the motorized shades came broken. There are plenty of competitors out there so do yourself a favor and use another if you don’t want to be disappointed and frustrated. My experience with Blinds to Go over 18 years ago was outstanding. Such a waste of $7500!!

Carol was wonderful helping me resolve… Carol was wonderful helping me resolve my issue . She found my order from 2 years ago and worked immediately on resolving me issue . Smith and Nobel truly stands behind their products. Thanks Carol , you’re the best .