A tale of 2 shades I’ve purchased 2 shades from Smith & Noble. Product selection is nice-looking, but limited. Chain on solar shade I bought a couple (?) years ago, broke after @ 12 months. Also, bottom 6 inches of Solar shade (section which does not totally retract into “roller”) became discolored; l assumed it was my fault, b/c I smoke, but a contractor in my home for an unrelated job opined that the discoloration was due to sun damage…which seems odd for a “solar shade,” so who knows? Hope the other shade (not solar) I bought last month fares better, as it cost almost twice as much as I expected! I’ll probably order from them again though…Smith & Noble’s in-home customer service is excellent, even though product is only “OK.”

i HAVE A LONG HISTORY OF ORDERING AND… i HAVE A LONG HISTORY OF ORDERING AND INSTALLING S&N PRODUCTS FOR 25 YEARS, 2 RESIDENCES AND ONE MAJOR REMODEL/EXPANSION. i WAS A DO-IT-YOURSELFER EXCEPT WHEN i KNEW I MIGHT BE OUT OF MY DEPTH BUT "ORDINARY" RECTANGULAR WINDOWS NO PROBLEM FOR ME. LAST ORDER(S) WERE 2019, COMBINATION DIY AND DESIGNER. YOUR WEB SITE IS AWFUL - NO COLOR/SIZE/PRICING INFO!! HORRIBLE EXPERIENCE!! THE ONLY REASON FOR 2 STARS VERSUS 0 OR 1 IS THAT I WAS CONTACTED BY AN IN HOUSE DESIGNER AFTER I LEFT AN UNHAPPY CUSTOMER VOICE MESSAGE. I ORDERED SAMPLES, GOT 6 OUT OF 8 AFTER COUPLE OF WEEKS. 2 BACK ORDERED, ONE JUST ARRIVED AFTER MORE THAN A MONTH AFTER MY REQUEST. I WOULD NEVER RECOMMEND S&N TO ANYONE!! BUT I AM DISAPPOINTED, ANGRY, AND WITHOUT GOOD OPTIONS OUT HERE IN REMOTE MIDDLE AMERICA. TOO BAD YOU DITCHED US HERE IN FLYOVER COUNTRY. THERE ARE A LOT OF US. AND THERE IS A LOT OF $$ AND DEMAND OUT HERE.

Beautiful but smelly… The blinds are beautiful and arrived fairly quickly. We have had these in others home and they are really durable as well. Our only complaint is that the painted wood blinds are off gassing what I assume is the paint/finish odor. The smell is strong enough that we’ve had to open the windows even though it is winter. You might consider using more environmentally friendly finishes in the future.

Beautiful classic shades I wrote a bad review after disappointment with how four shades had been manufactured for the bedroom . But I received the living room Classic Roman shades today and they are beautiful. The fabric and construction is perfect. They were so easy to install that anyone with a ladder and power drill could do it. I think Smith and Noble generally does a beautiful job. I have used them for over 20 years and I have always received wonderful help when I’ve had to call with questions regarding a product or measuring. My only complaint is customer service when there is an issue. My shades are gorgeous. Thank you.

Top-Notch Customer Service Keeps Me Coming Back I continue to use this company for their unmatched quality and customer service. Sally Auld in particular went above and beyond, showing immense patience and kindness when I had to reschedule my installation multiple times. Even after the changes, the consult, materials, install and communication were all excellent. The polite, understanding service brings me back again and again.