John is great to work with!! John is great to work with! He is knowledgeable, attentive, patient, and flexible. I've bought from Smith & Noble multiple times and while I've always been satisfied with their products, it's the positive interactions with people like John that keeps making me come back.

A tale of 2 shades I’ve purchased 2 shades from Smith & Noble. Product selection is nice-looking, but limited. Chain on solar shade I bought a couple (?) years ago, broke after @ 12 months. Also, bottom 6 inches of Solar shade (section which does not totally retract into “roller”) became discolored; l assumed it was my fault, b/c I smoke, but a contractor in my home for an unrelated job opined that the discoloration was due to sun damage…which seems odd for a “solar shade,” so who knows? Hope the other shade (not solar) I bought last month fares better, as it cost almost twice as much as I expected! I’ll probably order from them again though…Smith & Noble’s in-home customer service is excellent, even though product is only “OK.”

Carol was wonderful helping me resolve… Carol was wonderful helping me resolve my issue . She found my order from 2 years ago and worked immediately on resolving me issue . Smith and Nobel truly stands behind their products. Thanks Carol , you’re the best .

Jeannine Clavell helped rescue our… Jeannine Clavell helped rescue our bedroom. When we first had our treatments installed, one of our two bedroom windows had been measured incorrectly, and we were left with the old gross blinds in it. The installer returned and remeasured it, but we never heard anything about it after he left. Summer came up and we got busy and whatnot. Anyway, after I reached back out to S&N, Jeannine helped resurrect our order, locate the measurements, get the treatments reordered, and finally scheduled for installation. Thanks to her, we now have the dark bedroom cave we prefer and better sleep. Thanks, Jeannine, for your follow-through. Kate E Loftus Order #22827035

Lots of options Easy to get swatches and choose something that works. Easy to fill out the order online after I've measured, and doesn't take too long to the finished product! Having purchased before, my only note would be to get the edge binding for natural fiber products, which is new since I remodeled and bought a bunch of blinds 18 years ago.