Great experience selecting 13 window treatments I recently purchased 13 window treatments for a house we moved in to. I worked with Audrey Savage throughout the entire process. She was amazing! Not only was she a pleasure to talk with-felt like an old friend-but she also knew the products very well and provided excellent advice while making my selections. If I ever need more window treatments, I will return to Smith & Noble and request Audrey Savage.

A tale of 2 shades I’ve purchased 2 shades from Smith & Noble. Product selection is nice-looking, but limited. Chain on solar shade I bought a couple (?) years ago, broke after @ 12 months. Also, bottom 6 inches of Solar shade (section which does not totally retract into “roller”) became discolored; l assumed it was my fault, b/c I smoke, but a contractor in my home for an unrelated job opined that the discoloration was due to sun damage…which seems odd for a “solar shade,” so who knows? Hope the other shade (not solar) I bought last month fares better, as it cost almost twice as much as I expected! I’ll probably order from them again though…Smith & Noble’s in-home customer service is excellent, even though product is only “OK.”

Very helpful assistance from Candice… Very helpful assistance from Candice Malone. She is extremely knowledgeable about the products. Also the quick turn around from order placement to delivery. Quality of product is superior.

Woven shades with privacy liners From the free samples to the knowledgeable Dona Grimm consultant, Smith & Noble provided me what I needed so I could design, measure, and place my order. Without Dona I don’t think I could have made the best choices for the order online, who guided me through all the decisions and took all the expert measurements. She took care of all the paperwork in the same visit. I am looking forward to receiving them soon.

Just writing to let everyone know that if you have any problems, Just writing to let everyone know that I have had a HORRIBLE experience with Smith & Noble window ware. I ordered roman shades in 2019. They have completely fallen apart. I have asked repeatedly and politely for them to repair or replace them. They have refused to provide any support. They told me that I should go to the fabric store and repair them myself. They said that I chose "the wrong treatment for the room", and it is my fault because what I chose was not durable enough. A salesperson came to my house before I made the order and never said a word about durability. Smith & Noble products are sold at a premium price. They are the absolute worst. (I used Blinds.com in other rooms and they have been DELIGHTFUL to work with!)