Mod lighting customer service is top tier… Mod lighting customer service is top tier because they actually contact you back immediately. It's not a generic message saying some will get back to you, it's a nice human with a name lol. The items are gorgeous. I have ordered several items and LOVE their sales (which is usually when I grab something). Can't say enough great things about this company.

Long lead times and lack of response Long lead times and when our new Halo Lights arrived the finish was really poor and not what we'd expect. Followed instructions to arrange a return and refund but not response. Chased after several and still no response after over a week. Really disappointing from what appears to be a well established company.

Really poor quality lights Really poor quality lights, very cheaply made for the high price you pay, also I have questioned the I.P waterproof rating, as this is questionable. MOD forwards your order to a Chinese manufacturer. Shipping takes ages as delivery comes from China. Finally, the customer service is on a different planet, they don't understand the questions asked, keep giving the same none relevant answers, and don't deal with the issue. Regarding MODS's reply, below. Several emails highlighting my concerns and issues have been sent, hence my opinion on their replies. I look forward to receiving UK complaint regulation certification on the I.P ratings

Looks amazing & better than what I… Looks amazing & better than what I expected. Very good quality & good customer service.

company made good on everything UPDATE: i eventually did receive the remaining lights and i am SO happy with them. they look exactly like the picture and i couldn’t be happier. I only would request that if the order is coming in multiple shipments that they advise at the time the first tracking number is sent. i would definitely continue to shop on Mod-Lighting original post: i ordered 5 Teri lights and paid for expedited shipping too: i received one light and no help after i was hoodwink out of close to $1,000