Very responsive on inquiries and follow… Very responsive on inquiries and follow up on my recent order. I was able to get to a price that was favorable versus other companies. Instead of being handled by a bot I gained a follow up by a person who was on point with my needs and shortened my time to get an answer. Some bots can leave a buyer frustrated. Glad to see people interact and get inquiries answered expeditiously.

The Bailey light fitting I received had… The Bailey light fitting I received had unfortunately been machined incorrectly in the factory. Today a correctly machined fitting arrived...it did take a few weeks due to the factory being closed for holidays, but I do have to say that the customer service did keep me informed of their attempts to resolve the problem. The fitting itself is just stunning....it's a real centre-piece in my kitchen area. The quality is fine. Ordering from abroad is always a gamble, but I would say to prospective buyers don't be put off....hold out if there ever is a problem because it's worth it in the end.

Great Looks but Beware if it Fails The products look good but quality and durability especially if an out door light is questionable. Then if your light transformer fails even under warranty they will send you the parts to fix it yourself - yep. That’s right. Disassemble, solder, and repair yourself. And for your trouble - Even after paying for your 5 year warranty, they will give you $6 back from your purchase. Too bad for such a nice looking product.

Really poor quality lights Really poor quality lights, very cheaply made for the high price you pay, also I have questioned the I.P waterproof rating, as this is questionable. MOD forwards your order to a Chinese manufacturer. Shipping takes ages as delivery comes from China. Finally, the customer service is on a different planet, they don't understand the questions asked, keep giving the same none relevant answers, and don't deal with the issue. Regarding MODS's reply, below. Several emails highlighting my concerns and issues have been sent, hence my opinion on their replies. I look forward to receiving UK complaint regulation certification on the I.P ratings

Brilliant designs MOD's designs are simply fabulous and look great. I had cause to need some customer support post installation about the remote control and they could not have been more helpful or nicer.