Mod lighting customer service is top tier… Mod lighting customer service is top tier because they actually contact you back immediately. It's not a generic message saying some will get back to you, it's a nice human with a name lol. The items are gorgeous. I have ordered several items and LOVE their sales (which is usually when I grab something). Can't say enough great things about this company.

The Bailey light fitting I received had… The Bailey light fitting I received had unfortunately been machined incorrectly in the factory. Today a correctly machined fitting arrived...it did take a few weeks due to the factory being closed for holidays, but I do have to say that the customer service did keep me informed of their attempts to resolve the problem. The fitting itself is just stunning....it's a real centre-piece in my kitchen area. The quality is fine. Ordering from abroad is always a gamble, but I would say to prospective buyers don't be put off....hold out if there ever is a problem because it's worth it in the end.

Looks amazing & better than what I… Looks amazing & better than what I expected. Very good quality & good customer service.

Chat with James he was extremely… Chat with James he was extremely helpful and friendly even though I was in hold for a long time but he got the exact installation video link for my light it was extremely helpful. The instruction that comes with the product or the instruction on the web site is useless. Thank you James for excellent customer service

Great Looks but Beware if it Fails The products look good but quality and durability especially if an out door light is questionable. Then if your light transformer fails even under warranty they will send you the parts to fix it yourself - yep. That’s right. Disassemble, solder, and repair yourself. And for your trouble - Even after paying for your 5 year warranty, they will give you $6 back from your purchase. Too bad for such a nice looking product.