Beware terrible customer service! Beware, this company provides terrible service. My husband and I had hard wired cameras installed along with the control screen in our home, we paid extra to be able to review past videos and download clips. The quality of the cameras is worse than the current Ring cameras we installed and after several calls and resets we could never get the rewind function to work correctly. Ultimately we opted to cancel our service which beware is a task in itself, when calling you always get someone who hardly speaks English and sounds like they are countries away. We had to pay off our crap equipment over $1,000 to fulfill the contract before we could cancel. We called on 4/2/24 and sent email requesting cancellation like requested and are still be billed today for May. They have been awful to work with and their service was not good overall.

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY! I’ve been trying since 3/20/24 to cancel this account and it’s still not cancelled. First, I was told that I had to wait 7 business days for my payment to process. I called back on 3/29/24 then I was told they couldn’t cancel the account because I had one more billing cycle. I called back on 4/8 and was told that I needed to send a written request to cancel. I sent the written request on 4/8/24. I also made another payment on 4/8/24 but I received another billing statement. I called on 5/2/24 and was told that it takes 30 days (after receiving my cancellation notice) to cancel the account. This is the most frustrating experience I’ve had in canceling an account. The billing hasn’t stopped. DO NOT USE THIS COMPANY!

Originally I had posted a negative… Originally I had posted a negative review and for good reason. But, since that review the matter has been cleared up and I am thankful for the assistance from two very special, professional employees. This has revived my faith in courtesy and those who take their customers and their reviews serious. Its not always about selling a service or product but keeping your customers happy and owing up to the services that were promised. Thank you to you both, you know who you are and you both deserve a raise, a good job and more. Sincerely Aaron US Marine Ret.

Thank you for your help I really… Thank you for your help I really appreciate very your help with the installation of the thermostat Cut and shoot Nelson thanks

Helping hand The help I got with support late at night when I had sensors not working I got help with no hesitation. Help me figure through video phone explanation. Great thank you Vivint team.