Equipment worked as expected and any… Equipment worked as expected and any updates were easy to implement. Customer support is great. Whenever there was a need for Customer support, they were responsive and patient until issue was resolved.

I didn't ask for your business I didn't ask for your business, I didn't look for home security, why are your people coming to my door and arguing with me to buy your product? Why are they harassing me and my neighbors to buy your product? When we say we have all our security needs taken care of, why are your 'contractors' so angrily and confrontational? Is this how you all do business?

Helping hand The help I got with support late at night when I had sensors not working I got help with no hesitation. Help me figure through video phone explanation. Great thank you Vivint team.

Terrible customer service I’ve wrote 3 emails to company about problems with my devices and app only for them to initially show concern with nothing back for over a month. Before this, I was having technical difficulties that no one in IT could figure out after hours on the phone. Luckily I was able to combine information that 3 different employees told me to get my issues resolved. For the amount of issues I’ve had with little to no help from the company versus what I pay, not worth it.

Trouble from the start. We are underwhelmed with the system we purchased from Vivint. I have had to contact their help desk multiple times due to hardware failure. We’ve only had the system a month. They expect you to stay on the phone trouble shooting their problem. They were polite and courteous. The installation guy, Joshua, knew his stuff. The first sensor in our system went offline before they were through installing it. I regret our decision.