Beware terrible customer service! Beware, this company provides terrible service. My husband and I had hard wired cameras installed along with the control screen in our home, we paid extra to be able to review past videos and download clips. The quality of the cameras is worse than the current Ring cameras we installed and after several calls and resets we could never get the rewind function to work correctly. Ultimately we opted to cancel our service which beware is a task in itself, when calling you always get someone who hardly speaks English and sounds like they are countries away. We had to pay off our crap equipment over $1,000 to fulfill the contract before we could cancel. We called on 4/2/24 and sent email requesting cancellation like requested and are still be billed today for May. They have been awful to work with and their service was not good overall.

Worth Every Penny I first thought the moisture detector was a waste of money until I heard the detector going off. There was a slow drip under the sink. My husband inspected and when he twisted the line to see if it was loose it gushed water everywhere because it had cracked from dry rot and it was only a matter of time before disaster. The force of the water pressure was so great that within seconds before he could turn off the valve it had soaked the cabinets, blew water up into the drawers, and out onto the floor. Had the detector not alerted us, I hate to imagine if it had broke while we weren’t home and what we could have come home to. The detector saved us from having a flooded home. The piece of mind with this alarm system is priceless. The ability to view cameras away from home, receive notifications based on how sensitive you prefer the detection to be, multiple options for parameters, talk through the camera system, and the clarity of the video, picture, and sound is superior.

Great Security This company is keeping my home safe. Having this security gives me comfort at night and when I'm away that's indescribable. Thank you Vivint for doing a great job.

Trouble from the start. We are underwhelmed with the system we purchased from Vivint. I have had to contact their help desk multiple times due to hardware failure. We’ve only had the system a month. They expect you to stay on the phone trouble shooting their problem. They were polite and courteous. The installation guy, Joshua, knew his stuff. The first sensor in our system went offline before they were through installing it. I regret our decision.

Awareness tool! We love being able to view who is at our property (BnB). It’s perfect as we are nearby and can quickly run over if necessary!