Thank you for your help I really… Thank you for your help I really appreciate very your help with the installation of the thermostat Cut and shoot Nelson thanks

I had a false alarm and it was canceled… I had a false alarm and it was canceled immediately without having to make any additional calls or notifications...very convenient.

Canceling is a pain Canceling is a pain. I followed their process. They require an email to their documents email address. I did that on Feb 9, but they still charged my credit card in March. I disputed the charge. Vivint's reply to credit card company was my account was still active and the charge is valid. I called on 4/22/24. I was told the cancelation is pending even though everything was in order and it should have been canceled. I was told it will take another 3 to 5 business to get the cancelation processed and to wait until I get an email verifying such before i call back.

Terrible customer service I’ve wrote 3 emails to company about problems with my devices and app only for them to initially show concern with nothing back for over a month. Before this, I was having technical difficulties that no one in IT could figure out after hours on the phone. Luckily I was able to combine information that 3 different employees told me to get my issues resolved. For the amount of issues I’ve had with little to no help from the company versus what I pay, not worth it.

Helping hand The help I got with support late at night when I had sensors not working I got help with no hesitation. Help me figure through video phone explanation. Great thank you Vivint team.