Trouble from the start. We are underwhelmed with the system we purchased from Vivint. I have had to contact their help desk multiple times due to hardware failure. We’ve only had the system a month. They expect you to stay on the phone trouble shooting their problem. They were polite and courteous. The installation guy, Joshua, knew his stuff. The first sensor in our system went offline before they were through installing it. I regret our decision.

Worth Every Penny I first thought the moisture detector was a waste of money until I heard the detector going off. There was a slow drip under the sink. My husband inspected and when he twisted the line to see if it was loose it gushed water everywhere because it had cracked from dry rot and it was only a matter of time before disaster. The force of the water pressure was so great that within seconds before he could turn off the valve it had soaked the cabinets, blew water up into the drawers, and out onto the floor. Had the detector not alerted us, I hate to imagine if it had broke while we weren’t home and what we could have come home to. The detector saved us from having a flooded home. The piece of mind with this alarm system is priceless. The ability to view cameras away from home, receive notifications based on how sensitive you prefer the detection to be, multiple options for parameters, talk through the camera system, and the clarity of the video, picture, and sound is superior.

I didn't ask for your business I didn't ask for your business, I didn't look for home security, why are your people coming to my door and arguing with me to buy your product? Why are they harassing me and my neighbors to buy your product? When we say we have all our security needs taken care of, why are your 'contractors' so angrily and confrontational? Is this how you all do business?

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY! I’ve been trying since 3/20/24 to cancel this account and it’s still not cancelled. First, I was told that I had to wait 7 business days for my payment to process. I called back on 3/29/24 then I was told they couldn’t cancel the account because I had one more billing cycle. I called back on 4/8 and was told that I needed to send a written request to cancel. I sent the written request on 4/8/24. I also made another payment on 4/8/24 but I received another billing statement. I called on 5/2/24 and was told that it takes 30 days (after receiving my cancellation notice) to cancel the account. This is the most frustrating experience I’ve had in canceling an account. The billing hasn’t stopped. DO NOT USE THIS COMPANY!

Sleeping sound and secure With Vivint With Vivint, I feel secure and comfortable at night when I go to bed. Just knowing that I am secure With the security system, I get my full eight hours rest