Dishonest deceitful company Dishonest deceitful company. They pretended they had an arbritration department and even gave me a fake nonexistent email. They lied on so many occasions while verbally changing and misquoting the contract in order to get more money. For example, we paid over $3k for new product, but they tried to tell us we bought used and their fore no warranty. Tried to sell us a warranty which required us to reactivate our monitoring. Come to find out they never deactivated our service after requesting. 15+ times they told me a manager will call me, but they never do. Also, constantly bill us for installs, upgrades and services they offered for free. And then they will argue about it. I turned off autopay u til a manager calls me. They decided they could charge without my permission so I had to delete my card on our app. Unbelievably dishonest and crooked!

Trouble from the start. We are underwhelmed with the system we purchased from Vivint. I have had to contact their help desk multiple times due to hardware failure. We’ve only had the system a month. They expect you to stay on the phone trouble shooting their problem. They were polite and courteous. The installation guy, Joshua, knew his stuff. The first sensor in our system went offline before they were through installing it. I regret our decision.

Worth Every Penny I first thought the moisture detector was a waste of money until I heard the detector going off. There was a slow drip under the sink. My husband inspected and when he twisted the line to see if it was loose it gushed water everywhere because it had cracked from dry rot and it was only a matter of time before disaster. The force of the water pressure was so great that within seconds before he could turn off the valve it had soaked the cabinets, blew water up into the drawers, and out onto the floor. Had the detector not alerted us, I hate to imagine if it had broke while we weren’t home and what we could have come home to. The detector saved us from having a flooded home. The piece of mind with this alarm system is priceless. The ability to view cameras away from home, receive notifications based on how sensitive you prefer the detection to be, multiple options for parameters, talk through the camera system, and the clarity of the video, picture, and sound is superior.

Our system continually failed to work… Our system continually failed to work even after technicians came out. Also the battery life on the locks are very short.

We constantly have issues with the… We constantly have issues with the camera going offline. When everything works its great. But I feel like this shouldn't be a problem.