Canceling is a pain Canceling is a pain. I followed their process. They require an email to their documents email address. I did that on Feb 9, but they still charged my credit card in March. I disputed the charge. Vivint's reply to credit card company was my account was still active and the charge is valid. I called on 4/22/24. I was told the cancelation is pending even though everything was in order and it should have been canceled. I was told it will take another 3 to 5 business to get the cancelation processed and to wait until I get an email verifying such before i call back.

Helping hand The help I got with support late at night when I had sensors not working I got help with no hesitation. Help me figure through video phone explanation. Great thank you Vivint team.

Worth Every Penny I first thought the moisture detector was a waste of money until I heard the detector going off. There was a slow drip under the sink. My husband inspected and when he twisted the line to see if it was loose it gushed water everywhere because it had cracked from dry rot and it was only a matter of time before disaster. The force of the water pressure was so great that within seconds before he could turn off the valve it had soaked the cabinets, blew water up into the drawers, and out onto the floor. Had the detector not alerted us, I hate to imagine if it had broke while we weren’t home and what we could have come home to. The detector saved us from having a flooded home. The piece of mind with this alarm system is priceless. The ability to view cameras away from home, receive notifications based on how sensitive you prefer the detection to be, multiple options for parameters, talk through the camera system, and the clarity of the video, picture, and sound is superior.

Originally I had posted a negative… Originally I had posted a negative review and for good reason. But, since that review the matter has been cleared up and I am thankful for the assistance from two very special, professional employees. This has revived my faith in courtesy and those who take their customers and their reviews serious. Its not always about selling a service or product but keeping your customers happy and owing up to the services that were promised. Thank you to you both, you know who you are and you both deserve a raise, a good job and more. Sincerely Aaron US Marine Ret.

Great Security This company is keeping my home safe. Having this security gives me comfort at night and when I'm away that's indescribable. Thank you Vivint for doing a great job.