Excellent Service at Alarm Grid! Alarm Grid provides excellent service and customer support! I've made several upgrades to my security system and along the way I've dealt with my local rep, Nicholas Fuller, several times. I love that I can just leave my phone # for a call back instead of waiting on hold. It's also very pleasant to speak with someone stateside instead of someone overseas. In all instances, Nicholas has helped me with my upgrade process and get everything integrated into my system smoothly. 5 Stars for excellent security service and bonus points for the stellar customer service!

Easy to swap monitors Rep called on time and was able to resolve the issue quickly. Impressive.

Alarm.com SEM - Convert an old system to ADC This is the second Alarm.com install I have done with the help of Alarm Grid. Freddie Daniels was FANTASTIC to work with, guiding me through each step in the process. First, I thought I was going to have to change the whole panel and many sensors. Freddie cut through all that and pointed out the ADC SEM communicator, attached directly to my existing system, for a very moderate cost - no new panel or other hardware necessary. Then he walked me through the wiring and installation and stayed cool and informative as we worked through a wiring fault issue over several days. Finally, he ensured the system was operational and all permits were in place and sent me off to add users, etc., with written instructions. Though initially daunting, Freddie's patience and knowledge made it fairly simple and fun.

I am very pleased with Alarmgrid I am very pleased with Alarmgrid. Freddie spent over two hours with me and was very patient getting my new communicator activated. It turned out that my system had an old voice board and some bad wiring that was interfering with the system.

Converting from Xfinity Home I wanted to start out with Self-monitoring with phone access to Arm/Disarm. Purchased the LTEM-PV and power cable. Watched their videos on how to disconnect previous provider's (Xfinity Home) communicator and how to connect the new LTEM-PV. Very easy to follow and complete. They activated the Total Connect 2.0 which gives me phone access. Everything working as planned! Support was Friendly, quick to respond with any information I asked, and walked me thru the activation. Highly recommend Alarm Grid....