Long-time Alarm Grid customer impressed! As a long-time Alarm Grid customer, I know what to expect from their customer support team. Freddie didn't let me down today. Freddie quickly assessed the issue, provided a solution and instituted a fix. At my next Total Connect 2 log-in, everything was PERFECT again! Quick, friendly, efficient support may be hard to find some places...but, NEVER at Alarm Grid. Never disappointed, always impressed! Thanks again, Freddie, for making my vacation much more stress-free by getting my system back up-and-running again!

I am very pleased with Alarmgrid I am very pleased with Alarmgrid. Freddie spent over two hours with me and was very patient getting my new communicator activated. It turned out that my system had an old voice board and some bad wiring that was interfering with the system.

Alarm.com SEM - Convert an old system to ADC This is the second Alarm.com install I have done with the help of Alarm Grid. Freddie Daniels was FANTASTIC to work with, guiding me through each step in the process. First, I thought I was going to have to change the whole panel and many sensors. Freddie cut through all that and pointed out the ADC SEM communicator, attached directly to my existing system, for a very moderate cost - no new panel or other hardware necessary. Then he walked me through the wiring and installation and stayed cool and informative as we worked through a wiring fault issue over several days. Finally, he ensured the system was operational and all permits were in place and sent me off to add users, etc., with written instructions. Though initially daunting, Freddie's patience and knowledge made it fairly simple and fun.

Easy to swap monitors Rep called on time and was able to resolve the issue quickly. Impressive.

excellent information The tech was very patient with me and knew how to solve my problem. He explained what needed to be done and directed me on how to do it.