excellent information The tech was very patient with me and knew how to solve my problem. He explained what needed to be done and directed me on how to do it.

Best of the best, even better than ADT We have had nothing but great experiences with AlarmGrid. Their support staff is friendly, quick to respond, and extremely helpful! Often, the first response to your request is "DONE!". The monitoring service they use has always been quick to call, understanding, and always focused on asking the right questions. Even during the chaos of a false alarm, they get you from first call to confirmed false alarm in 30 seconds. I have recommended AlarmGrid several times and even today helped a friend activate their new service with AlarmGrid. As usual, the call came on-time, was quick, and the representative on the phone was very helpful and informative.

Long-time Alarm Grid customer impressed! As a long-time Alarm Grid customer, I know what to expect from their customer support team. Freddie didn't let me down today. Freddie quickly assessed the issue, provided a solution and instituted a fix. At my next Total Connect 2 log-in, everything was PERFECT again! Quick, friendly, efficient support may be hard to find some places...but, NEVER at Alarm Grid. Never disappointed, always impressed! Thanks again, Freddie, for making my vacation much more stress-free by getting my system back up-and-running again!

Great customer service from Alarm… Great customer service from Alarm Sypport team I works wit Spencer, Matt and Kalen and all three helped to get my alarm system got connected and established after issue wit Wi-Fi card Kalen helped to get the connection established

AlarmGrid has amazing customer service… AlarmGrid has amazing customer service with prompt response times. Complete opposite of ADT. My agent was Brandon, and he was very thorough and helpful through the entire process. He stuck with me until we got my panel online and working. Very glad to be an alarmgrid customer.