Great customer service from Alarm… Great customer service from Alarm Sypport team I works wit Spencer, Matt and Kalen and all three helped to get my alarm system got connected and established after issue wit Wi-Fi card Kalen helped to get the connection established

My new favorite company! The responsiveness, knowledge and expertise of the people is exceptional. And the system support I received from Darrel K related to switching over the settings of my rather old ITI system was nothing short of outstanding! He was an absolute delight to work with and the entire process could not have gone smoother or quicker. I have a lot of experience with these kind of things and were it not for his expertise and very methodical approach, it would have taken much longer! I am thrilled to have found Alarm Grid and can't speak highly enough of the company -- and glad to be free of the other (name brand) guys!

Easy to swap monitors Rep called on time and was able to resolve the issue quickly. Impressive.

A+ support from Julia Ross & Nicholas Fuller Emailed both Julia Ross and Nicholas Fuller with some questions regarding the Resideo LTEM-Px AlarmNet Dual-Path Communicator. They were both very prompt in responding to my questions and obviously very knowledgeable as well. I have purchased equipment from Alarm Grid as a homeowner and have been treated with respect and knowledgeable support each time I have contacted them. I would definitely recommend Alarm Grid and their helpful and knowledgeable support staff for all your alarm system needs

Resolve my Panel/HomeKit issue Resolve my Panel/HomeKit issue. I had WiFi/HomeKit problems for sometime. I removed All my HomeKit items and restored everything but had some tech issues getting the panel reconnected to HomeKit. I sent Freddie a video of my failed attempts and he pointed out I was on the right track but missing 1 step. He provided walk-thru video via YouTube and I resolved the issue. I’ve had Alarm Grid for several years and this was the first time I needed to reach them for support and they came thru!