Phenomenal Customer Service Phenomenal Customer Service Helped me through the entire set up process. Highly recommend Nicholas and his team.

Excellent Service at Alarm Grid! Alarm Grid provides excellent service and customer support! I've made several upgrades to my security system and along the way I've dealt with my local rep, Nicholas Fuller, several times. I love that I can just leave my phone # for a call back instead of waiting on hold. It's also very pleasant to speak with someone stateside instead of someone overseas. In all instances, Nicholas has helped me with my upgrade process and get everything integrated into my system smoothly. 5 Stars for excellent security service and bonus points for the stellar customer service!

excellent information The tech was very patient with me and knew how to solve my problem. He explained what needed to be done and directed me on how to do it.

Alarm.com SEM - Convert an old system to ADC This is the second Alarm.com install I have done with the help of Alarm Grid. Freddie Daniels was FANTASTIC to work with, guiding me through each step in the process. First, I thought I was going to have to change the whole panel and many sensors. Freddie cut through all that and pointed out the ADC SEM communicator, attached directly to my existing system, for a very moderate cost - no new panel or other hardware necessary. Then he walked me through the wiring and installation and stayed cool and informative as we worked through a wiring fault issue over several days. Finally, he ensured the system was operational and all permits were in place and sent me off to add users, etc., with written instructions. Though initially daunting, Freddie's patience and knowledge made it fairly simple and fun.

Amazing customer support Amazing customer support. Especially technical with troubleshooting issues or making improvements to the system. I've worked with Darrel K multiple times and always get my issues resolved!