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John did an excellent job of adding… John did an excellent job of adding smoke alarms and another camera to my security system. John was very knowledgeable about the system and he answered all my questions so that I understood the system and how it works. John was very neat working and I was very comfortable having him work in my home. New England alarm u have a very valuable employee John working for u.

Great service Great service Signup was great and super friendly, the price was better than others. The installation technician (takeover) was great and very diligent and spent the time to do things correct (and fix mistakes from prior install by other company) and showed us how everything worked. Only negative (4 vs 5 stars) is the scheduling department for the service/install was terrible. I had to escalate to get things sorted on that side but, the signup and install were flawless.

No nonsense about what you’re getting No nonsense about what you’re getting. They sell a system that may seem a bit more expensive off the get go, but once you realize that it’s one of the most modern and expandable systems on the market today, the price is fully justifiable. It’s not even really that expensive, to be honest, but it’s not a $99 down system you get from other companies. They understood my needs for the alarm right away during my initial phone conversation with them, and did not try to upsell me at all. They gave me what I wanted, installed it in a timely fashion, and had it working very quickly.

Just switched from ADT to Alarm New… Just switched from ADT to Alarm New England and these guys have been professional from the sales process through the installation. Dorothy answered my questions - of which I had many becuase I am so detailed - without judgement or by simply responding wih the "company line." I am fairly certain that if she could get "past" me she can get through most people because I am not easy! So far the Honeywell system seems very good. Denzel who did the installation was calm, methodical and professional.