Very Pleased My husband and I installed our system with Connie walking us through the process. We had some connectivity issues early on, but Connie quickly realized that due to the footprint of our house and a couple of odd bump-outs, a repeater was needed. We plugged in the repeater and voila! No more problems. More recently we added keyless deadbolt locks- Connie FaceTimed with us to get those units tied into the alarm panel, and they are working beauifully. We highly recommend Alarm New England!

Alarm New England is awesome Alarm New England has been awesome to work with. Unlike other alarm companies we talked to they didn't try to push product or services we didn't need but engaged in a conversation with us about our house, our circumstances and tailored a solution to our needs. They've provided us with training on our system and personal, ongoing technical support. Their service is reliable and we have not had a problem during our 2+ years with them.

This is the best customer service I… This is the best customer service I have experienced in a long time. The only reason I rated them 4-stars and not 5-stars is because they do not proactively update your system. If they come out to the house for some reason and notice that you are a few updates behind, then they perform the updates. Even if the updates are not essential, they should probably contact each customer and inform them that an update is available and let the customer decide if they want to perform the update. Most can probably be handled without a person coming to the home.

John did an excellent job of adding… John did an excellent job of adding smoke alarms and another camera to my security system. John was very knowledgeable about the system and he answered all my questions so that I understood the system and how it works. John was very neat working and I was very comfortable having him work in my home. New England alarm u have a very valuable employee John working for u.

We love Alarm New England We love Alarm New England! Alexandra is the sweetest and made things so simple getting started. I even had them install a new system at our new home when we moved last year! They’re the hands down the best alarm company I’ve worked with and would recommend them to anyone looking for security system with a reliable team backing it up. Thank you!