Thumbs up To be honest, I debated whether or not to give this company a 5 star review. I decided to give four stars because they did suggest a change once they received my ring in person. HOWEVER, they called me right away and explained why they recommended a different repair. Apparently after looking at the ring, the goldsmith said that while he could do a simple solder and fix the bottom of my band, he really recommended that the bottom half of the ring (shank) be replaced.

While it is not the most expensive… While it is not the most expensive thing I own, my engagement ring is by far one of the most sentimental things I have. Having moved all over, I did not know where to get my ring fixed locally. I could tell that one of the stones was becoming loose and wanted to get it taken care of quickly. I sent a few photos in and received a quote within a few hours. Jesse at By Vive explained how the process would work and specifically what would be done during the repair. I am so happy I found this company and will definitely be using them again. Thank you!

Truly impressive experience Truly impressive experience. I rarely review anything, but am happy to review these guys. Process was smooth, great communication and easy, and the work they did on what I sent in exceeded my expectations and the price was very reasonable. Would recommend them highly to anyone.

Great Had a great experience with BY VIVE, they repaired one of my favorite purses for me, and it’s now good as new!! Will be using them again in the future!

OUTSTANDING customer service! I was very pleasantly surprised to find myself working with a business that really cared about the safety of my transaction. From start to finish, the work being done on an expensive pair of earrings was carefully explained. The individual I worked with, Jesse was in close contact with me throughout the process. Work completed on my item was very professional too. The earrings were returned cleaned and repaired. Tracking information was carefully monitored on the return of my item. It’s refreshing to find such a fastidious company to work with and I would definitely send them my jewelry again if the need arises knowing it will be taken good care of!