Hugh Broadus
GBReliable, Affordable and Professional 1st Security was able to install and upgrade my existing system within 12 hours of my initial request. They were very professional and thorough during and after installation process. They didn't try to push or hard sale any products and most of all they "listened" and "fulfilled" to what I expressed as my needs and wants in a security system. They were able to match--and in many ways beat--competitive offers I had on the table. I would highly recommend them to anyone in need for a reliable and professional security team. Thanks Larry.
Gwen
GBWow! Simply Love It! I've had our system replaced by 1st Security and felt like a kid in a candy store. I couldn't get off the web creating logins and accounts for different visitors to our household. I particularly love the responsiveness of Larry, who was very friendly, communicative and alert to our needs. Larry came out to our home to do an initial assessment and in two days had returned to install out system. it's chic and beautiful to look at. Our old system was clunky and unattractive. We also did not get the remote access though we should have. Love the fact that I can stay in my bedroom and arm and disarm the system. We're looking at expanding to add the doorbell camera which will allow us to talk with visitors even when we're not home! Larry has called us at least two times within the two weeks our system was set up to check on different things and even to ensure that we submitted our registration. Great follow-through, excellent service. I'm only recommending this to others going forward.
kimbie Simms
GBYour protection comes first at 1st Security USA Jeremy was punctual and professional. The appointment was easy to make with fast scheduling. I received an in-depth presentation and walk through of my home. He was very responsive to my questions and family's needs. There was no pressure to buy or add equipment I did not want or need. My new system was installed two days later. Larry the technical adviser was amazing. He was knowledgeable and friendly. He installed my system with no problems. He took the time to give us a lesson on how to use the app and new system. A few days later I had a question and he responded right away. I loved the system so much, that I referred my mother. Her system was installed a week later. I feel so protected knowing my family is safe using 1st Security Alarm company. I have the confidence of knowing that I can upgrade my system at any time. I can not thank Jeremy and Larry enough.
Laura
GBExcellent Company and Service I have had an alarm system through 1st Security and I cannot say anything negative about it. The system works great and makes my family and me feel safer at home. The people working at 1st Security are reliable and available to help when issues occur. So far, I've had one issue with one of my sensors falling- but it was quickly and easily resolved!
michele
GBGreat customer service After much research on the internet of alarm companies, I decided to go with 1st Security. They had great reviews, no BBB filings and they seemed to have state of the art equipment. I spoke with Larry and Kelly and they were both very helpful. And most importantly they were not PUSHY! I spoke with some other alarm companies and felt like I was dealing with a used car salesman. No pressure at all from 1st Security. I gave them a 4-star review instead of a 5 because I have not been with the company long enough. I will review again after a few months. But as of today I definitely recommend them .