Dave DeWolfe
GBI needed a couple parts for my pump I needed a couple parts for my pump. I bought them Plumbers Stock through the internet. Being a new customer I was unsure about their process. After a hort time I contacted them by email to find out the process. Bernard Mijares responded and he looked into my order, explained the process timeline, where my order stood and sent me. A tracking # when it became available. Who does this today?
Joe Mecca
GBOnce I found the best way to connect… Once I found the best way to connect for customer service (chat box), everything went smoothly. What they can improve is posting tracking information to the order, I was concerned my order did not ship because no tracking information was posted on any of the 3 orders - as it turns out, the order shipped pretty much the same day and will arrive within 3 days or my order.
Jayson Scheuer
GBGood People... I initially had an issue with a toilet I purchased. I reached out to the company directly and they fully resolved the situation. There is nothing better than a company that stands by their product. D+ For the Mistake, Things Happen... A++ For Fixing It and Making It Right... Would recommend!
Darrin
GBAaron was extremely helpful working through payment issues Aaron was extremely helpful working through payment issues when a completely weird fraud alert landed on my payment. We had to go round and round, but finally got to a workable solution. Their payment processing service has a LOT of improvements it needs.
Diana Rezekalla
GBJake was very helpful and super nice Jake was very helpful and super nice. Great customer service!