We had an Envision security for 11… We had an Envision security for 11 years they're amazing. Whenever we have a problem they're there to address it. One of the best experiences we've had with a local company.

New customer review The techs were able to use all of our old hard wired system (except the keypad and controller of course) and also added a couple of new devices. Overall the service was prompt and the system was up and running within an hour of his arrival. The sales guys were very courteous and were able to answer all of my questions. They also called me right back after leaving a voicemail. Good customer service.

Needs work on customer service communicating with each other My thermostats were hooked up incorrectly and my AC and Heater ran for 3 days straight at the same time! I contacted the company and they sent out a repairman but it took 3 visits to fix the problem. I cancelled my contract until everything was fixed. They promised to pay for the difference in my electricity bill. It is about 2 weeks and someone finally showed up with a corrected contract. They did give me some free months and also threw in some extras. Things are resolved but I had to go through several people to get this straightened out.

cost is high in the end We got our security system last month along with the thermostat they offer in order to save on our monthly bills. Our electric bill is over $100 higher and the house is hot all the time. We were also supposed to have received a rebate check before the first bill to help cover the first three months because that was part of the contract. We have yet to receive the check which was supposed to arrive within a week of installation. So now I am scraping funds together to pay for a much higher ac bill along with the monthly fee for the service.

Great security service! First security system my family has had and we are glad we went with Envision. Easy to use and simple concept to understand. The reason for 4 out of 5 stars as I have home automation equipment that I wish could be controlled by their app but another than that I have had a great experience.