Feeling safe with the excellent service by Envision I truly couldn't feel more safer while being home alone at times with the help of envision. I've had nothing but positive experiences with them. There have been numerous occasions when I accidentally set my alarm off and right away there was an operator making sure me, my son or my fiancé were safe. I'm very pleased with the service and love the fact that I can use it from my cell. Thanks for keeping me and my family safe! Most recommended to all...

Great once you work out the wrinkles We switched from ADT to Envision in December, and have been pleased with the service. It takes time to get used to working with the app but the added camera and automatic garage door closer is amazing. My husband set the alarm off at about 4:45am one morning and it's scared the heck out of me when the love operator started talking to us. Once I woke up enough to remember why this was happening, the woman helping us was courteous and polite and didn't seem upset at all that we'd triggered the alarm. Competitively priced and a great value for all that you receive.

Needs work on customer service communicating with each other My thermostats were hooked up incorrectly and my AC and Heater ran for 3 days straight at the same time! I contacted the company and they sent out a repairman but it took 3 visits to fix the problem. I cancelled my contract until everything was fixed. They promised to pay for the difference in my electricity bill. It is about 2 weeks and someone finally showed up with a corrected contract. They did give me some free months and also threw in some extras. Things are resolved but I had to go through several people to get this straightened out.

Much better than ADT! We were with ADT for 4 years and switched to Envision. When the envision tech installed the system on a Saturday, I called ADT on Monday to terminate service and let them know that since their device was cut off on Saturday and we had nor received any phone calls from them to see if we were ok. Since getting envision, the alarm has gone off once because we forgot to disarm before we opened the door and they called right away.

Great service We were contacted 1 business day after requesting service. Our alarm was installed and working 48 hours later. Fred, our service tech, was very knowledgeable and courteous. He was able to answer questions and explain how to program the alarm. We are happy with the mobile application-it is so nice to confirm that we set the alarm after we leave.