Needs work on customer service communicating with each other My thermostats were hooked up incorrectly and my AC and Heater ran for 3 days straight at the same time! I contacted the company and they sent out a repairman but it took 3 visits to fix the problem. I cancelled my contract until everything was fixed. They promised to pay for the difference in my electricity bill. It is about 2 weeks and someone finally showed up with a corrected contract. They did give me some free months and also threw in some extras. Things are resolved but I had to go through several people to get this straightened out.

Envision Security - all about customer service! After being with a different security company for 18 years... one we liked and were satisfied with, someone from Envision stopped by wanting us to switch! I had one challenge for them - convince us we need to switch! We were super impressed with the technology... but, more importantly, the personal attention to detail and making sure all our questions were answered. So far, we are super happy all around!

Envision Security-Proud to make the switch!!!! We switced from ADT to Envision and so far, couldn't be happier. There sales people and installers were very friendly and personable. They did not have to install new equipment (outside of a new panel) as they were able to piggyback off the ADT stuff. Not only are we saving about $10 a month vs. ADT, but the system seems to work much better with quite a few additional perks(full access to all systems thru our phones) that our old ADT system did not provide. The only small issue is we can't always get the garage door to open using our phone. But that may be an internet connection issue and not a product issue. Great product, great price, great customer service.

New install and service The sales person took the time to explain options, service. We had a lot of questions The installers took time to review system and help determine best placement for pan/tilt camera. The next morning one of the 4-yr old girls tried to open the door prior to the alarm being disarmed and the system worked appropriately. We were contacted and able to let them know that all was ok. I would certainly recommend them to others. Fast, friendly service that provides a great level of protection.

home protection made easy envision came to my home and showed me how my old adt system could be converted into a viable working home defense. the salesman was professional and friendly. he showed me for the same cost i could have the same protection plus much more. the installer came the very next day, he too was professional and courteous. he explained all the details and made sure we knew how to operate system before he left. the whole experience was satisfying to a customer.