I have a large bubble on my floor I have a large bubble on my floor. Although I told the salesman and the two men who came to repair other problems and someone named Jim, no one has contacted me. I have a party for 40 scheduled for 12/10 and what is on the floor is a trip hazard. Also, the men who came out to repair other problems insisted no one had touched the dishwasher, even though someone must have done something because it makes a terrible noise when opening and shutting and I have to slam it to get it to work.

Once again Once again, Cathy has been on top of our flooring needs! Currently having wood floors installed throughout a new build and the job is going perfectly (after she was tactfully able to circumvent some builder issues!). She has all the ideas and suggestions as a professional with a good eye for design. Our installer is also very friendly and is very careful and neat, an important factor especially with wood flooring. Can't wait till it's all done - AND, to be able to live in our new home! Thanx Cathy and Independent Carpet One Westland!

Best Flooring experience ever! Our Sales Person / Interior Decorator, Janet, was amazing! Her knowledge of the products, her ability to mix and match our new vinyl floor with our new carpet made the rooms look perfect! Our installers for both the vinyl floor and the carpeting were friendly, prompt, professional and efficient. A totally exceptional team all around!

Incorrect quality of carpet installed Incorrect quality of carpet installed - was told I would not be compensated for my inconvenience. I scheduled a painter for 2 weeks after carpeting - am now told that if the walls are damaged when the second carpet is laid (which will be after the painter comes), that I will be responsible for paint touch up if necessary. Unbelievable! Jeanne and Joe were great but the overall experience so far has been disastrous.

We started our downstairs flooring … We started our downstairs flooring replacement project without much idea where it would lead. We knew blending the kitchen, hallway, and foyer together wouldn't be easy. With so many choices we were pleased with the eager help our design specialist Jeane Salter provided us with. She made several trips to our house to show a variety of samples and offer suggestions, always listening to us to help us be sure we were getting what we wanted. The installation crew did an excellent job and were able to efficiently handle any problems that arose. From start to finish Independent Carpet provided us with the quality job we were looking for.