Compliments to the customer service… Compliments to the customer service department, Maria in particular. An item had been left out of my order and she promptly handled it. However, when I received the wrong item I had to contact her for the second time. She apologized and once again quickly helped me. She was polite and professional with her service.

Jordan went way above and beyond Jordan went way above and beyond! My husband started this process and then got busy with a work project and passed if off to me. Jordan changed gears seemlessly into working with me. Then I actually forgot about this repair due to us being out of town and Jordan was fantastically patient. He followed up multiple times to provide gentle reminders instead of letting our issue go unadressed. Once I did get the launcher shipped, he provided consistent updates and ensured the work was done in a timely manner. Additionally, the repair team not only got the job done quickly, they found and repaired another issue we didn't even know about! Definitely a great customer service experience

Byrna is FANTASTIC! Byrna is FANTASTIC! Not only do they make a quality product - they stand behind their products and customers! We had a slight issue with our Byrna target we purchased, and after reaching out they resolved it (Maria, in particular!) quickly. Much appreciated, Byrna!

I was almost attacked from a gentleman… I was almost attacked from a gentleman that created a road rage incident. He got out of his vehicle with a metal pipe and thankfully I had my Byrna I didn’t have to use it, I did show it and pointed laser at him he saw that backed off from hitting me or other individuals.

Responsive and Positively Evolving Company It's great to see Byrna develop solid products and continually seek to improve based on customer feedback and requests. Their public outreach, social media, and videos help raise awareness and promote best practices for personal defense. On 5 Sep 2023, I called customer service with a bunch of questions. I spoke with Christine G. who did a great job of answering all my questions. I already had a positive opinion of Byrna, but after that call I'm even more impressed. Looking forward to see more excellence and innovation in the years ahead.