Responsive and Positively Evolving Company It's great to see Byrna develop solid products and continually seek to improve based on customer feedback and requests. Their public outreach, social media, and videos help raise awareness and promote best practices for personal defense. On 5 Sep 2023, I called customer service with a bunch of questions. I spoke with Christine G. who did a great job of answering all my questions. I already had a positive opinion of Byrna, but after that call I'm even more impressed. Looking forward to see more excellence and innovation in the years ahead.

best customer service in the world! usps lost my package and fox labs just reshipped me a replacement package, free of charge! great customer service throughout my issue. i totally reccoment fox labs to anybody wanting a reliable self defense spray or anything from fox for that matter! i promise you wont regret buying from them!! keep it up!

Byrna shots and roll! I just loved my new "toy" and want to thank everybody "behind" this great safety idea especially to Maria Dutt at Byrna Customer Service for making this amazing product even better than it's already is. Sincerely, Sylvio da Cunha

I really love the company Byrna I really love the company Byrna, and what they do or what they stand for. I love their customer satisfaction and supports. They also have great products for nonlethal self-defense. Highly recommend. I’m very impressed with the customer service and very satisfied with fulfilling any questions or concerns or problems I may have had with a delivery and their products are flawless

Jordan went way above and beyond Jordan went way above and beyond! My husband started this process and then got busy with a work project and passed if off to me. Jordan changed gears seemlessly into working with me. Then I actually forgot about this repair due to us being out of town and Jordan was fantastically patient. He followed up multiple times to provide gentle reminders instead of letting our issue go unadressed. Once I did get the launcher shipped, he provided consistent updates and ensured the work was done in a timely manner. Additionally, the repair team not only got the job done quickly, they found and repaired another issue we didn't even know about! Definitely a great customer service experience