This customer service rep was knowledgeable. This customer service rep was friendly, knowledgeable, and gave me straight dope. As a result, I made a purchase and may buy a second Byrna for my daughter.

I was almost attacked from a gentleman… I was almost attacked from a gentleman that created a road rage incident. He got out of his vehicle with a metal pipe and thankfully I had my Byrna I didn’t have to use it, I did show it and pointed laser at him he saw that backed off from hitting me or other individuals.

I have just received a new gun and… I have just received a new gun and followed the instructions and tried to practice shooting the practice balls. I was not impressed with the operation of the Byrna. The first shot exited fine but it wouldn’t shoot the next four projectiles without me removing and reinserting the magazine for each shot. The CO2 cartridge emptied after two 5 shot magazines. But I had a similar problem with the second loaded magazine. If I have to fire off multiple shots it doesn’t make sense that I would have to remove and reinsert each magazine after the first trigger pull. The site says to get a mailer to send the product back for servicing but it doesn’t recognize the order number. Not happy about their service or product. Note: initial order wasn’t complete and had to contact them and send pictures of what was sent and they said would resend missing item. I am not impressed with their product(s) or service. Still waiting on getting a shipping label to return item. If they can’t send me a tested and working model they should not send them out.

Awesome customer service Love my SD accurate and packs a punch Also Awesome customer service had small issue with an accessory and customer support answered fast and replacement was on its way with in 24hrs.

Contacted their customer support… Contacted their customer support multiple times to help with an order and the 10% discount. What a waste of time, not helpful at all, kept leading me around in circles with no success. Not super happy with my experience so far, hopefully the product will be decent.