Byrna is FANTASTIC! Byrna is FANTASTIC! Not only do they make a quality product - they stand behind their products and customers! We had a slight issue with our Byrna target we purchased, and after reaching out they resolved it (Maria, in particular!) quickly. Much appreciated, Byrna!

best customer service in the world! usps lost my package and fox labs just reshipped me a replacement package, free of charge! great customer service throughout my issue. i totally reccoment fox labs to anybody wanting a reliable self defense spray or anything from fox for that matter! i promise you wont regret buying from them!! keep it up!

Rachel best cust service Rachel diligently followed up on my delayed order which is now on its way to me. She also answered other questions very promptly. All very much appreciated since I was having technical problems with Byrna's website.

UPS delivered my Byrna to the wrong… UPS delivered my Byrna to the wrong address. Byrna customer service was alerted and immediately put in a replacement order while waiting to see if i could find my original order. Byrna’s prompt response gave me a wonderful feeling that someone there was looking after me and actually cared. Cudos to Byrna and Maria for coming to the rescue.

This customer service rep was knowledgeable. This customer service rep was friendly, knowledgeable, and gave me straight dope. As a result, I made a purchase and may buy a second Byrna for my daughter.