Maria was very helpful and patient Maria was very helpful and patient. When I was unable to make the promo discount apply to my on line order she took the time to take my order over the phone. She also advised me of some product details that I did not see on the website. When I provided some feedback about product specifications I saw on the Glenn Beck promo page that did not match the product specifications for the SD launcher device on the generic Byrna website she said she appreciated the observation and would pass that information along to others in your company. My call today was a very pleasant change from what is typically a frustrating customer service experience with most other businesses. Maria definitely puts the service in customer service. I attempted to submit my review and have to sign up Trustpilot, (whatever that is), to submit my review. This make the whole process of submitting a review revert back to the typical nonsense that accompanies most on line interactions. If I didn't want to provide a positive review for exceptional service, I would have just stopped the whole process at this point.

This customer service rep was knowledgeable. This customer service rep was friendly, knowledgeable, and gave me straight dope. As a result, I made a purchase and may buy a second Byrna for my daughter.

Contacted their customer support… Contacted their customer support multiple times to help with an order and the 10% discount. What a waste of time, not helpful at all, kept leading me around in circles with no success. Not super happy with my experience so far, hopefully the product will be decent.

I have just received a new gun and… I have just received a new gun and followed the instructions and tried to practice shooting the practice balls. I was not impressed with the operation of the Byrna. The first shot exited fine but it wouldn’t shoot the next four projectiles without me removing and reinserting the magazine for each shot. The CO2 cartridge emptied after two 5 shot magazines. But I had a similar problem with the second loaded magazine. If I have to fire off multiple shots it doesn’t make sense that I would have to remove and reinsert each magazine after the first trigger pull. The site says to get a mailer to send the product back for servicing but it doesn’t recognize the order number. Not happy about their service or product. Note: initial order wasn’t complete and had to contact them and send pictures of what was sent and they said would resend missing item. I am not impressed with their product(s) or service. Still waiting on getting a shipping label to return item. If they can’t send me a tested and working model they should not send them out.

Non Gun Type Kane Not a gun person. In fact I am anti gun, so this makes me feel better when getting a defense unit. Mostly for pig deterrence. However this shall be a solid item to learn GUN SAFETY. Thank you to agent, very knowledgeable! Shall purchase and refer others once I’ve gotten the feel of it. Mahalo